Userlytics Reviews in September 2026: User Ratings, Pros & Cons

"I have been using Userlytics for five years now and it only gets better."

What do you like best about Userlytics? The tool has improved quite a bit in terms of functionality and usability. I love that whenever I have a question, my account representative answers them right away. What do you dislike about Userlytics? Sometimes I get lost on how to perform a certain task, but I am able to ask questions and get immediate answers so my struggles aren't many and don't last too long. What problems is Userlytics solving and how is that benefiting you? It is helping my ...

"High-quality research panel with stellar customer service"

What do you like best about Userlytics? I've been extremely satisfied with UserLytics over the past 2+ years. The quality of their participants is very high. In addition to that, their customer support team goes above and beyond to answer my questions quickly, do custom recruiting for me, and just be all-around helpful. What do you dislike about Userlytics? Nothing discovered yet! In full transparency, I do work for a consumer-facing company (not B2B), so I can't speak to using their panel ...

"A cost-effective solid remote user testing platform"

What do you like best about Userlytics? Easy to understand testing options allow me to rapidly build a remote user test for my users to quickly gain insight. I enjoy that their panel of users feels quite diverse, as I've gathered unexpected feedback on my concept product interfaces long before they hit the dev cycle. Compared to other similar platforms on the market, their pay-as-you-go options for testing encourage me to be a little more test-heavy, as it's more budget-friendly. Really key ...

"Robust moderated and unmoderated tool that makes user testing easy"

What do you like best about Userlytics? It's easy and quick to recruit the right participants for my tests, and the tool offers lots of useful functionalities and question types to build an effective test. The testing interface for moderated is easy to use and has many options at your fingertips. What do you dislike about Userlytics? I would like more robust reporting and analysis features, like creating better reports directly within the tool, being able to identify insights more easily, ...

Good experience so far and enjoying…

Good experience so far and enjoying performing tasks over here.

Great Interview

They were efficient with the interview, and asked the right questions to get me to think deeper about my perceptions of the experience.

"Best option for small teams"

What do you like best about Userlytics? The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always very responsive if we run into any issues or have any questions. What do you dislike about Userlytics? The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. If the card sorting function ...

Great communication

Great communication, easy to share my voice and opinion and felt heard.

"An overall great experience with very valuable learnings."

What do you like best about Userlytics? The team at Userlytics spent time with us to understand our objectives for our client site's UX testing. They partnered with us to build a custom study and provided insights and actionable recommendations that improved the website's user experience. What do you dislike about Userlytics? There were no downsides to working with Userlytivs What problems is Userlytics solving and how is that benefiting you? Our client wanted assurance that their website ...

Great side gig

Always fun to be involved with the research projects! Easy to understand instructions, prompt payment. You wont get rich, but it will be handy extra money. Highly recommend