Userback Reviews in May 2025: User Ratings, Pros & Cons

"Easy for clients, great for team"

What do you like best about Userback? Easy to collect feedback and comments from clients, communicate with them and keep change requests organized and coordinated with our team. What do you dislike about Userback? Can't think of anythink not to like, it is great. What problems is Userback solving and how is that benefiting you? Gathering comments and requests from users for website design and programming and then communicating with them about it and coordinating with team to implement fixes ...

"Better than Project Huddle"

What do you like best about Userback? Custom branding features are coming up. It's one of the bigger reasons why I didn't use it like I wanted...that and the inability to scroll while adding comments. What do you dislike about Userback? When UB first came out, it was limited on features like branding and being able to SCROLL while adding comments. I need to revisit again because I still get UB emails, and I know a lot of my grievances were remedied with updates. Recommendations to others ...

"Better than Project Huddle"

What do you like best about Userback? Custom branding features are coming up. It's one of the bigger reasons why I didn't use it like I wanted...that and the inability to scroll while adding comments. What do you dislike about Userback? When UB first came out, it was limited on features like branding and being able to SCROLL while adding comments. I need to revisit again because I still get UB emails, and I know a lot of my grievances were remedied with updates. Recommendations to others ...

"Userback: An Indispensable Tool In Our Arsenal"

What do you like best about Userback? I've been a Userback customer for several years and it's by far the best tool out there for acquiring visual feedback on our clients websites. And as I'm always testing new tools to compare against those I've been using, I've tried them all, and Userback is by far, the best. What do you dislike about Userback? I honestly can't think of anything I don't like about Userback, it addresses all of my needs in generating visual feedback on our client's ...

"Users, designers and developers love it!"

What do you like best about Userback? The ability to draw on the screen when giving feedback makes it easy for users to show exactly where there issue is. What do you dislike about Userback? Does not do user tracking/heat mapping as far as I can tell - this means we were not able to entirely replace Hotjar. Recommendations to others considering Userback: The best user feedback tool I have come across so far. What problems is Userback solving and how is that benefiting you? User feedback ...

"Pretty Good Tools for Bug Tracking"

What do you like best about Userback? I really like the UI which is so simple and easy to use for our users to send a screenshot or even video feedback when errors occurred on our website. We help them better by replicating the issues that happen and finding a solution for them. We also use some features for our Internal designer use to collaboratively work on reviewing a design project by uploading a draft design to the platform and inviting our team to review them. What do you dislike ...

"Pretty Good Tools for Bug Tracking"

What do you like best about Userback? I really like the UI which is so simple and easy to use for our users to send a screenshot or even video feedback when errors occurred on our website. We help them better by replicating the issues that happen and finding a solution for them. We also use some features for our Internal designer use to collaboratively work on reviewing a design project by uploading a draft design to the platform and inviting our team to review them. What do you dislike ...

"Early access to Userback feature"

What do you like best about Userback? I have been using user back for my team for quite a long time and with existing features, user back has fulfilled the need. What do you dislike about Userback? The number of screenshots or recordings is limited more options in the widget. What problems is Userback solving and how is that benefiting you? Excited to try this new feature that can come in very handy to our team who works on different applications to collect features and manage ...

"Userback is bringing Sexy Back!"

What do you like best about Userback? I love that Userback is super simple to use. My clients engage with the tool after a quick intro and it saves me hours every week! What do you dislike about Userback? I would love to have a dashboard where I can see all tickets across all projects/clients. At the moment I need to actively go in and look in each project. They have made a quick fix for this already, though! What problems is Userback solving and how is that benefiting you? I am receiving ...

"Gamechanger in agency-client communication"

What do you like best about Userback? Simple and task-process focussed tool that allows us to operate much faster ever before. What do you dislike about Userback? Admins are part of every project - Automatically. So they can be assigned a task in every project, even for the clients on website feedback widget. That makes no sense. What problems is Userback solving and how is that benefiting you? Client communication on steroids, because every information is backed by actual visual reference.