Userback Reviews in May 2025: User Ratings, Pros & Cons

"Essential Feedback Tool for Most Business Types"

What do you like best about Userback? Easy to set up specific projects so all info stays united under that project. The easy addition of other team members who need be involved, communicate and manage process cycle makes it clear for everyone (including clients) on what needs address why someone did something in the past or will do again next week- as long they are following outlined procedures well! A great feature about this system is there feedback button - you'll only see it if your ...

"One of my best investments ever"

What do you like best about Userback? There is a lot to love about Userback. What I appreciate the most is the commitment to active and consistent development of the tool. Since I first began using Userback in 2019 the updates and additions have been stellar. I love the simplicity of the tool and the features have been generous and powerful. I love that I can embed the feedback tools anywhere I work across multiple CMS systems. The reliability has been great as well. What do you dislike ...

"Saves time, improves communication."

What do you like best about Userback? Easy to install and easy to use by clients and colleagues (designer/developer). Communication via comments on the Userback site works well. Meanwhile I have used Userback for several years and am still happy with it. What do you dislike about Userback? Only one language, English. Like that I can only use for a few of my clients who are ok with that. Recommendations to others considering Userback: If you work with clients on something design or web ...

"Saves time, improves communication."

What do you like best about Userback? Easy to install and easy to use by clients and colleagues (designer/developer). Communication via comments on the Userback site works well. Meanwhile I have used Userback for several years and am still happy with it. What do you dislike about Userback? Only one language, English. Like that I can only use for a few of my clients who are ok with that. Recommendations to others considering Userback: If you work with clients on something design or web ...

"Userback is the best to for client feedback"

What do you like best about Userback? It's simple to use. Easy to teach clients to send feedback. The development team is really helpful and creative. It's made my production work much easier when working with clients. What do you dislike about Userback? There's not too much I dislike. They keep making it better. What problems is Userback solving and how is that benefiting you? The main problem I'm solving with userback is the client feedback relationship. I hate getting emails with ...

"Next Level Feedback Tool"

What do you like best about Userback? I love that I no longer have to rely on text or other tools my clients have to download just to give me feedback with the website designs or SaaS tools I use. Userback handles all that effortlessly and my clients love the ease of it. What do you dislike about Userback? This is one of those tools that's hard to think of anything I don't like. I honestly can't think of one thing. lt solves such a huge problem in my support process, it's hard to thing of ...

"Now our favorite for managing user and admin feedback"

What do you like best about Userback? Ease of use, simple integration, smart team collaboration, a lot of use cases What do you dislike about Userback? Sometimes im not sure if people received my messages, but thats maybe their ability to receive e-mails.. What problems is Userback solving and how is that benefiting you? User feedback, improvement ideas, even basic task description management

"Very Happy"

What do you like best about Userback? Easy to implement and easy for clients to use What do you dislike about Userback? Can't think of anything that I seriously dislike What problems is Userback solving and how is that benefiting you? Helps to more efficiently gather feedback

"Short of words how to thank UserBack"

What do you like best about Userback? Easy to use. Top cusomer service - Userback support replies in hours and not days, consistently since 2plus years. Best tool for the purpose. What do you dislike about Userback? Nothing that I dont like to be honest. One thing I remember of why I didn't use it early. What problems is Userback solving and how is that benefiting you? Bug tracking internally and with clients. A client who signed up with me for $5000 project, now he gave me one more project ...

"A must have tool for creative client work"

What do you like best about Userback? Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth! What do you dislike about Userback? If we're working on a live site, we have to use screenshots otherwise the widget would show to all users. It's not a massive negative, however, it would be great if they could only show the widget to certain users. What problems is Userback solving and how is ...