UltiPro Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO UKG Pro

HR Analyst

What do you like best? Seems to have a lot of capabilities, good reporting, lots of options. What do you dislike? Customer service has been rough - lack of response, cases closed before actual resolution. Struggle with some of our initial set up and its costly to make changes to configurations we didn't get consulted with to set up. Some of the tools they offer don't have enough training on how to start using them from scratch. Recommendations to others considering the product Go ...

Accounting/Payroll Mansger

What do you like best? The seamless interface between recruiting, to onboarding and core. Way less chance of input error What do you dislike? Sometimes there are just to many dates to keep track of what does what, but overall I don’t have many complaints Recommendations to others considering the product It is window based and relatively easy to navigate. They have good training and good suppor. What business problems are you solving with the product? What benefits have you ...

Great tool that helps us to streamline our onboard

PROS & CONS What are the best aspects of this product? Ultipro meets all our needs and it provides us with lot of flexibility. I have to say that I’m very satisfied with the self-service functionality of this software because it is easy and intuitive, and it can be used by every employee. I like that the resources are available no matter the type of staff whether they are account staff or subject matter experts. What aspects are problematic or could work better? I don’t like that I ...

Great customer service!

What do you like best? The customer service, hands down. The main reason we switched HRIS systems is because of the lack of customer service we had before. Ulti is great, with the support cases that you can easily submit, you don't ever need to wait on hold to talk to someone. They call you and are always so incredibly friendly. What do you dislike? Dating functionality takes getting used to. Future dating and historical dating is confusing. Recommendations to others considering the ...

UltiPro a sold HRMS system

What do you like best? UltiPro uses a wizard like format for all information updates; its fairly simple and intuitive to understand any type of information update. Allows companies to go paperless included the employee file. What do you dislike? Support is all done from a ticketing function; sometime the service level is lacking and Ultimate is not responsive or can't resolve matters quickly. Ultimate like to charge you for all extras (i.e. document acknowledgement tools within ...

I can’t explain just how satisfied I am!

PROS & CONS What are the best aspects of this product? What could be better than performing multiple actions on the web (simultaneously and saving time with no risk of failure? UltiPro made it happen! I still can't believe its fantastic reporting capacity, or the fact that I have a top-notch customer service to back me up instantly. What aspects are problematic or could work better? Makes me sad that due our budget constraints, we cannot afford to use all of the system componenets. ...

Everything you need is there

PROS & CONS What are the best aspects of this product? With a single log in I am managing payrolls, benfits, recruitment, training, and performance. We took all HR functions under a single hat, and we have pleanty of time left to deal with more complicated issues. The top feature is employee self service, because employees have direct access to every process without me being involved. What aspects are problematic or could work better? The time needed to create and setup companies is ...

My favorite HRIS yet

What do you like best? It's hard to pick just one thing I like best about Ulti. The product is very user-friendly and customizable to meet our needs. In addition, customer service is the best I've ever had with any other software (Ceridian, ADP, SilkRoad and the company is dedicated to continuous improvement. What do you dislike? This is a tough one, honestly. We are still working to implement different parts of the system so I really have yet to run across something I truly dislike. ...

UltiPro? Choose carefully.

What do you like best? I enjoy the potential of UltiPro - it is very robust, and there are many features we don't use because we're apprehensive as a company. I also like being able to report data electronically. What do you dislike? I don't consider UltiPro user-friendly or particularly intuitive. It seems to take a great deal of know-how in order to access information or run reports when they would be more simply accessed via other tools. What business problems are you solving with ...

Ultipro review

What do you like best? User friendly interface and one software can handle pretty much anything from compensation management to w2 to PTOs. It is easy to request holidays as well and to track what holidays were approved. Compensation distributs the taxes and the description very well. What do you dislike? Some of sections are not easy to reach to and the headings might need some efforts to get there. It takes some to get accustomed to the software but once you get a hang of it, it ...