UltiPro Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO UKG Pro

I love the programs that I work with most in UltiPro! (Payroll, Onboarding, Open Enrollment)

What do you like best? Doing Payroll on the web has dramatically decreased the time it takes. Onboarding new hires was great, but now with adding recruiting it is spectacular! Open Enrollment is also a wonderful time saver and makes it more accurate and saves a ton on paper waste! What do you dislike? When new release become available, the wait time to get them is sometimes too long. If you have trained on it and don't get it for a length of time, you forget what you have learned and ...

Go Ulti

What do you like best? Rapid Response Line and Performance Management module. The representatives that answer the rapid response line are eager to help. Sometimes there may be issues that they don't know how to resolve, however they go the extra mile to get an answer. A rep. will send a webex where they actually show me how to resolve an issue. Since I'm a visual learner, that works out great for me. Troubleshooting live is what I refer to it as. Rather than following text and being ...

Innovative HR Payroll Solution

What do you like best? Ultimate Software models their People First philosophy by providing excellent customer service and integrated business solutions. The web based platform allows for easy integration with other databases and allows employees and Managers access to data allowing for greater transparency. What do you dislike? As a non profit with multiple allocation requirements we are hopeful Ultipro will enhance the allocation functionality in the future to help us manage and ...

I highly recommend Ultimate Software

What do you like best? Ultimate has become one of the top HR systems in the industry. Their vast knowledge of payroll has helped me out many times and their system has grown quickly and effectively. What do you dislike? Due to being on UltiPro for 10 years, first tier support usually can't help me with my questions. I would like to be able to request second tier support rather than waiting for support to get back to me. What business problems are you solving with the product? What ...

Managing a Challenging Payroll in Challenging Times

What do you like best? Ulti has given us the flexibility we need to accommodate our unique environment. We run several different payrolls, all with different requirements. We are always able to address the uniqueness of each payroll. What do you dislike? The customer service is very good. My only negative comment would be that sometimes my cases remain unresolved for longer that I would like for resolution. Recommendations to others considering the product Make sure you have great ...

Easy to use and accessible anywhere!

What do you like best? I like that the system is truly user friendly for employees and isn't hard to understand. What do you dislike? I think the benefits set up could be better. I think you need someone who handles benefits daily to assist with making enhancements in order to have the system work the way benefits truly are administered. Also, the rehire and transfer to different location process is broken and needs some serious consideration. Recommendations to others considering the ...

Ultimate Software

What do you like best? Our organization has over 120 HR/payroll operators working in over 40 companies/FEINs, and although we are standardized, we are decentralized in terms of the HR and payroll operators. With UltiPro, we have centralized access to real-time data that empowers strategic planning and decision making. UltiPro gives us the information about our people and locations that is used in determining the current condition of the organization and to highlight areas for ...

Accounting/Payroll Mansger

What do you like best? The seamless interface between recruiting, to onboarding and core. Way less chance of input error What do you dislike? Sometimes there are just to many dates to keep track of what does what, but overall I don’t have many complaints Recommendations to others considering the product It is window based and relatively easy to navigate. They have good training and good suppor. What business problems are you solving with the product? What benefits have you ...

Very robust, tons of functionality

What do you like best? We use all modules UltiPro has to offer so we get full integration from time to payroll to benefits and so much more. UltiPro offers a seamless transition from one to the next so that information is shared across all platforms. What do you dislike? Most of what I dislike are smaller, more nitpicky items. There's nothing about the overall program that I think is poor. I'd like to be able to switch between pay groups when already in the Payroll Gateway>View or ...

We have achieved huge efficiencies with Ultipro, now a totally paperless HR dept.

What do you like best? Easy of use, product flexibility to meet our business requirements, customer service and support is awesome, free training for life allows all HR staff to receiving training on enhancements, unified database allows for powerful business intelligence reporting, talent management is awesome, recruitment and onboarding help engage new employees before day one, mobile access for employees and leaders. What do you dislike? The products have set every need we have had ...