UltiPro Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO UKG Pro

Back to the past

PROS & CONS What are the best aspects of this product? Have not found one yet it’s very hard to use and modify time What aspects are problematic or could work better? UI is horrible and very outdated. Unable to make simple changes to timesheet with having to delete the whole record. API is very limited. Sales reps and developers need to communicate better What features/services would you like to see in future versions of this product? Too many things to list What specific ...

The Best Customer Service you could ask for.

What do you like best? One of the major upsides to UKG is the customer service that is out of this world. The customer Service specialist are very calming especially when you feel you problem is the end of the world and they respond to your cases in a reasonable amount of time. What do you dislike? The least helpful is WFM as it is still very much in development and goes does down frequently. Recommendations to others considering the product: You will not get better ...

Great solution!

What do you like best? Reporting capabilities are outstanding, the interface is user friendly for end users and administrators. We love most of the modules available. UKG continually invests in improving the product and listening to what their customers want or need. What do you dislike? Compensation management could be improved, it is extremely clunky for our organization. It works well for managers but is a nightmare for administrators to set up. Additionally, their time ...

We have found it to be a perfect combination of value, support, and functionality.

What do you like best? The integrated functions of payroll, timekeeping, and career development with salary planning. What do you dislike? Slightly too much firepower for a smaller company like ours (under 300). What problems are you solving with the product? What benefits have you realized? Better fairness in reviews and rate increases through salary planning. Better recruitment coordination. Employee engagement with phone app.

Mostly exceptional product

What do you like best? It is a web based product so i can access it anywhere with a smart phone. The mobile app is extremely useful for our employees. It's functionality is very logical and easy to teach to new users. Cognos reporting is also incredibly helpful. We have so many year end reports for different purposes that we cannot use the "one size fits all" approach for the delivered reports. The Cognos report writer's versatility helps us meet our needs. What do you dislike? ...

3 year UltiPro customer

What do you like best? User interface, both employee and admin. What do you dislike? Training support is never person to person Recommendations to others considering the product: If you need an adaptable and customizable HCM solution...UKG Pro is by far the "Best in Breed". What problems are you solving with the product? What benefits have you realized? The ability to centrally support over 250 locations.

A User Friendly Interface

What do you like best? The system is very friendly when it comes to new users. The look and feel of the system is exactly what you would want from a user standpoint, especially considering our hiring workforce. Pay statement/W2 access online is great for that reason as well. What do you dislike? Standard reports are not reproducible in excel format. We've had to have a lot of custom interfaces done in order to have the system work how we would like it. Recommendations to ...

Beyond My Expectations

What do you like best? The implementation team-Patti Holp, Michelle Jessup, Camilla Padilla, Willie Chong, Cristina Hooker. What do you dislike? The fact that I still have to process time with Kronos Workforce Ready What problems are you solving with the product? What benefits have you realized? Benefits are-the app for our employees and the self service features. We are solving the issue of having to use so much paper and manual processes.

Great experience with prompt and detailed explanations on questions and issues.

What do you like best? I like UltiPro because they do a great job in explaining the details and processes of all the modules and provide training on how customize the system to fit our organization. What do you dislike? I don't like the development time on some releases. Somethings I think should be prioritized differently. Recommendations to others considering the product: Take the time to really understand your current business processes and where you want to go and ...

UltiPro - Success for all your HR system needs

What do you like best? Coming from multiple systems - I love having everything I need in one place. What do you dislike? It took a little while to get used to using service requests for any issues/questions I was having. I was used to sending an email for questions previously. Recommendations to others considering the product: Make sure you consider all of the different features that you can add on to the core product. There are so many valuable features that assist with ...