UltiPro Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO UKG Pro

Streamline, easy processes to keep payroll information compliant and up to date.

What do you like best? We use several different pieces of UltiPro and it is great how they all integrate and work together. Makes record keeping and compliance much easier. What do you dislike? Sometimes the response time with customer support is long if you do not call directly to rapid response. What problems are you solving with the product? What benefits have you realized? We recently worked through some issues with a new PTO code and the switch over of old codes.

Core HR

What do you like best? I like that it is SQL based, and that I have direct access to our tables. We pay extra to have this ability. The Web interface is also clean and easy to use. What do you dislike? The Back Office. It looks like something from 1990 and is not user friendly at all. Everything should be in the Web. Recommendations to others considering the product: Be aware that you need to use two separate systems - Web and Back Office What problems are you solving ...

Robust payroll system

What do you like best? Employee Self-Service Web Portal looks very nice What do you dislike? Backoffice is still the best way to process most of the imports and configurations, I wish that there's a separate training to guide us step by step moving away from backoffice What problems are you solving with the product? What benefits have you realized? Integrations for HR data resolved with web import tool

Ultimate Review New Customer

What do you like best? I like that there is one view of the system. What do you dislike? It actually isn't as integrated as the sales team portrayed. What problems are you solving with the product? What benefits have you realized? Ease of use for onboarding and recruiting...still struggling with core and Time & Attendance.

HMS with lots of Potential and great Ideas with room for improvement

What do you like best? Some great aspects of Ultipro is, it helps streamline the processes from Hiring > Onboarding > Payroll. As users/administrators, have the ability to customize things and the integration of Cognos BI reporting is very cool. Also appears to have a good culture for their employees. What do you dislike? Customer service is usually very spotty based on complexity of issue. When submitting tickets, let's say for year end Open enrollment, would often be ...

Often Frustrating

What do you like best? I like that the reporting functionality is so advanced and I think the platform is easy to use for employees. What do you dislike? Customer service is a nightmare and having to put a case in every time i have a question or issue is time consuming. also when i finally get in touch with someone about my case they often do not know how to help me or have to refer me to someone else. Interface feeds between UP and our benefit carriers are also a nightmare. they ...

Life Changing

What do you like best? Ability to eliminate risk and save time. What do you dislike? Not as flexible as we need it at times. What problems are you solving with the product? What benefits have you realized? We have been able to save hours in payroll processing. Our employees are more engaged and empowered with the tools. We have eliminated so much risk in reporting capability, more locked down security features and so much more.

Went away and immediately came back

What do you like best? The self serve aspect of the system. Enabling our employees to see their own personnel record never existed in the organization. We allow changing of education, licenses, Direct Deposit and all contact information. Intranet, home page. We left ultipro for a two month period and really missed the opportunity to display helpful information to all staff. The ease of finding personal information compared to other systems is outstanding. Workflows that notify ...

Easy Implementation. The application is user friendly from both an admin and employee view point.

What do you like best? The resources: training, customer connect, customer success (case management); quick response time for submitted cases. Easy access via web portal and mobile application. User friendly configuration from a system administration role for both core payroll and UTM. The ability to create off cycle payrolls ourselves, added deduction/earnings codes, etc. without relying on the vendor to do so on our behalf What do you dislike? The accrual/PTO functionality both ...

A great enhancement to our HR processes

What do you like best? Our ability to automate processes in our company and eliminate paperwork has been the best part of our conversion to UltiPro. The customer support has also been great. Anytime I have a question about using UltiPro, I have reached out to the Customer Success team and have received an answer or resolution to my problem. Knowing that support is just a few keystrokes or phone call away has made a world of difference in learning the system. What do you dislike? ...