UJET Reviews in June 2026: User Ratings, Pros & Cons

UJET is Easy to use and Reliable

What do you like best? UJET is very straight forward and easy to understand. UJET Also automatically makes Zendesk Tickets! What do you dislike? UJET doesn't work well when it's open inside of Zendesk What problems are you solving with the product? What benefits have you realized? I am able to see live AHT and CSAT. It helps me stay on track through out my shift.

Great Software that measures and help employees manage time and adherence! Would highly recommend.

What do you like best? I like the user friendly navigation, and the clear instructions associated with using it. What do you dislike? Using it in addition to other adherence software. Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? Able to transfer calls successfully; and reach out to customers as well as shoppers.

Easy and Simple to understand.

What do you like best? It's not complicated. It is very easy to use and it allows the agent to answer quickly and have more than one way to interact with the customer. What do you dislike? The only thing I disliked was trying to figure out how to use the shortcuts. Once you learn to use it though, the shortcuts are very handy and allows quicker responses. Recommendations to others considering the product: UJET is easy to use and not a complicated system at all. Even if you never ...

Best Experience with UJET

What do you like best? End-user experience. Smooth Functioning. What do you dislike? There is nothing to dislike so far. However, speed may be improved. Recommendations to others considering the product: Improving the access time. What problems are you solving with the product? What benefits have you realized? I am solving the tickets with UJET.

Great platform

What do you like best? It is a very easy platform to use, it has everything we need. What do you dislike? The things I don´t like is that I can not share screen shots Recommendations to others considering the product: It is an easy platform you do not need much to ask, just look a little and you will find what you need What problems are you solving with the product? What benefits have you realized? We are helping shopper resolve their issues

no access to view my agents calls, after 2 weeks .

What do you like best? The way we can listen to our agent's calls and chats in real-time is really great.. .. . . . . . . . . . . . . . What do you dislike? Nothing about the system is perfect, also how it has all the short cuts to there calla and chat a lot faster and without breaking there head on what to put on there chats. . . . . . . . . . . . . . . . . . . . . . . . . . What problems are you solving with the product? What benefits have you realized? Review my agents calls ...

It has been a wonderfull experience!

What do you like best? That you can easily change your status on ujet and it is the mosr wonderful tool for customer service that can exist right now at the market What do you dislike? That sometimes there is some issues to log in. Recommendations to others considering the product: I fully recommend ujet for other users because it is very easy to use and every company shoul be using ujet. What problems are you solving with the product? What benefits have you realized? I ...

Its accessible and easy to use

What do you like best? The Ujet shortcuts are very usefull and easy to use What do you dislike? Hope there will be options to attach pics for chats What problems are you solving with the product? What benefits have you realized? We use ujet mostly for chatting with customers

UJET is best for customer support

What do you like best? UJET is user friendly and is easy to access the aux. What do you dislike? I never felt like that till now. I am good as of now. Recommendations to others considering the product: Strongly recommend. What problems are you solving with the product? What benefits have you realized? Benefits for resolving the customers through live chats.

Ujet is very user friendly. Love the tool

What do you like best? UJET is having really Clean Visuals, able to change agent schedules What do you dislike? I don't like the reporting piece there are areas of improvement Recommendations to others considering the product: Online Monitoring Available What problems are you solving with the product? What benefits have you realized? With Ujet I can improve the productivity of my agents thanks to the features this tool has