UJET Reviews in June 2026: User Ratings, Pros & Cons

UJET is extremely user friendly and very stable. Highly recommended!

What do you like best? I love the look and how user friendly it is. What do you dislike? Can't think of anything I don't like about it. What problems are you solving with the product? What benefits have you realized? It has made work a lot easier allowing us to focus on getting the job done.

Independent window

What do you like best? I like that it's got shortcuts so it makes it a lot faster What do you dislike? that sometimes it gets stuck when a new ticket pops up and that there's not an aux code for going to the restroom What problems are you solving with the product? What benefits have you realized? Well Ujet has helped me improve my work on the company since it's easy to use

very helpful tool when it comes to give customer service, user friendly platform

What do you like best? it gives me updated statistics about my chats, I can open it in another tool that I work with What do you dislike? sometimes it kicks you out without noticing Recommendations to others considering the product: I would recommend integrating this software to your next projects, super easy and friendly to use What problems are you solving with the product? What benefits have you realized? we give customer service, and people can send us screenshots or ...

Fast option to work

What do you like best? It's clean and easy to use in the daily basis. The color scale is soothing for the eyes, the type of letter used for the chats is legible and easy to read. There's not information that clutters which makes that doesn't feel heavy to the eyes. What do you dislike? Ujet shortcuts could be inside the chat, also it can be nice to add in how much time is spent in every chat. In the section of stats it would be nice to change the colors to know well the difference ...

Working while using UJet

What do you like best? This is my first time servicing a client using chat as a means to communicate with the customer, and I love it. I love talking on the phone as well with a customer. Chat to me is a novelty item and cool. The system is well thought out and I love the fact that you can keep up with your statistics as you work and how well you did overall throughout your shift compared to your team. Please do not change that. I also love the chat shortcuts and that you can ...

Great tool for companies

What do you like best? Allows oyu to control and optimize processes for any company. Great for multi tasking as well. What do you dislike? Not much to dislike, sometimes a bit unstable but nothing a good IT team can't handle. What problems are you solving with the product? What benefits have you realized? Customer problems, you can definetly use all the tools available to solve different probems at the same time.

Easy to navigate system ease of use

What do you like best? Easy to use and easy to navigate system tool wish it also was linked to time system is only suggestion love that tool pulls up account instantly What do you dislike? Doesn’t keep time for my companies payroll department but that could change in future. Recommendations to others considering the product: Make system all in one tool What problems are you solving with the product? What benefits have you realized? Concerned customer issues

Ujet quality

What do you like best? It's very adaptative and flexible, it has several tools to contact the customer and retrieve information quickly and precisely. And the quality of the calls is terrific! It also has pretty much easy access and quick responses, it's versatility allows us to help our customers quickly and efficiently. I also like a lot how easy and intuitive it is when it comes to usage. Even if you don't know exactly how to do something you're always able to figure it out because the ...

UJET MANAJER INSTACART

What do you like best? Great interface and very easy to work with, I have started working with it for about a month ago and it really good. I just got promoted from agent to team leader and I thought that it would be hard for me to adapt to the tools for a manager and not at all everything was so easy. Super recommended 100%. What do you dislike? I think sometimes it can get a little slow, but aside that everything is just great. Also I have a problem with telling us how long the ...

Excellent experience- I am a current user of this product and highly recommend using it.

What do you like best? The best attribute about the product is its brilliant reliability, uninterrupted and smooth flow of communication whether it is call or chat and its ease of use. Some of the most useful features are its timer feature which maintains a record of the chat or call duration and its notification feature which provides regular updates and insights about the chat as well as sends sound alerts when a chat is received. What do you dislike? Handling multiple chats can get ...