UberConference Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Very powerful system for AI assisted Call Center operations

Very powerful system for AI assisted Call Center applications. Lots of options. Any time I have configuration questions or issues that are not covered in the extensive cascade driven Help section, I reach out to live chat. The wait times for agents at all reasonable waking hours for PDT TZ have been short and every agent that has helped me resolve an issue has been knowledgeable, courteous and professional. Great product, excellent Customer Support.

Scalable product with killer real-time transcription

Dialpad is such a great product from my experience so far. I'm running a small business. Initially just myself but now expanding to a second department. I love how economical it is for my purpose, and yet how scalable it seems to be for when the business expands. IMO the killer piece of functionality is the transcription of every call. So great to have a record I can go back to, and saves me taking copious notes. Even better is that it does this in real-time, so if the line is not perfect ...

Am I hallucinating this hellscape?

Am I hallucinating this hellscape? My fleet wasn't able to send inbound or outbound messages. Thus, I sent the company a scathing email asking them to cancel my account and detailing everything that was wrong with the product. Today, I get an email THANK YOU FOR RENEWING DIALPAD!!!! Did you purposely ignore my request to cancel? Furthermore, when you call the San Jose number to get support, it politely tells you that you cannot get support and there is nowhere else to get support. Then, ...

Prompt professional customer service.

Date of experience: July 31, 2023

Am I hallucinating this hellscape?

Am I hallucinating this hellscape? My fleet wasn't able to send inbound or outbound messages. Thus, I sent the company a scathing email asking them to cancel my account and detailing everything that was wrong with the product. Today, I get an email THANK YOU FOR RENEWING DIALPAD!!!! Did you purposely ignore my request to cancel? Furthermore, when you call the San Jose number to get support, it politely tells you that you cannot get support and there is nowhere else to get support. Then, ...

Jansin was fantastic

Jansin was fantastic - one of the best calls with a customer support agent I've ever had. Answered all my questions, hopped on a video call to walk me through my Dialpad interface - anyone else who gets support from him is lucky!!!

I'm still on the trial with Dialpad but…

I'm still on the trial with Dialpad but so far the experience has been great. I had a good talk with someone from sales, he was very helpful. And more recently I had a good talk with someone from customer support. He answered my question perfectly and also told me something else I didn't even know I needed to know!

5* Customer Support Experiennce

I got in touch with Edlyn, she was a pleasure to speak to. She helped me troubleshoot through all my concerns and provided prompt resolutions. Happy to connect with her again.

Joy from Dialpad was so helpful

Joy from Dialpad was so helpful! She walked us through two of the problems we ran into, and was able to solve both of them. She was very patient and kind. Dialpad has been great for us!

Very quick

Very quick, responsive, and knowledgeable. A live person was connected via chat quickly without having to jump through a bunch of hoops first.