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8.9

SpotScore

Truly - Call Center Software

Truly Reviews in September 2026: User Ratings, Pros & Cons

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4.47

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Truly Reviews & Ratings

4.47

Very Good

Based on 140 ratings & 150 reviews

Are you using Truly?

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terrible

(0)

Spotsaas Editor’s POV

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for efficient calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 141-150 out of 150

AL

Adam L

02/01/17

5 out of 5

"Truly a pioneer in telecommunications"

What do you like best about Truly? I've noticed significant call quality improvements, as our organization is no longer dependent on using VoIP as our main channel for phone communication. The flexibility to use our mobile phone's cellular reception for connectivity is a game changer, since calls through wireless internet has consistently led to dropped calls and static.

AI

Administrator in Internet

01/31/17

5 out of 5

"Enjoy using Truly"

What do you like best? I really like that it syncs with Salesforce and Zendesk What do you dislike?

JR

Jack R

01/31/17

5 out of 5

"Easy to use product"

What do you like best about Truly? Ease of use. It is nice to easily review calls. What do you dislike about Truly?

BO

Brandon O

01/31/17

4.5 out of 5

"Truly Wireless "

What do you like best about Truly? seamless integration with SalesForce, international calling, mobile app What do you dislike about Truly?

AU

Anonymous User

01/31/17

5 out of 5

"Enjoy using Truly"

What do you like best about Truly? I really like that it syncs with Salesforce and Zendesk What do you dislike about Truly?

GH

George H

01/18/17

5 out of 5

"Everything a sales organization needs"

What do you like best about Truly? If you are trying to grow a sales team, Truly is the way to go! It not only offers a very intuitive mobile app experience, (which can be accessed by any personal device), it's also backed by a high quality phone service. Truly allows all sales organization all the tools they need to create a successful team.

AI

Administrator in Information Technology and Services

05/08/16

5 out of 5

"Perfect replacement business phone system with great integrations and fantastic call quality"

What do you like best? - The best mobile experience I've seen out of any app, and we tried a few when engaging in vendor selection- it really is like I have two SIM cards (very different than Google Voice)

AU

Anonymous User

05/08/16

5 out of 5

"Perfect replacement business phone system with great integrations and fantastic call quality"

What do you like best about Truly? - The best mobile experience I've seen out of any app, and we tried a few when engaging in vendor selection- it really is like I have two SIM cards (very different than Google Voice)

AU

Anonymous User

05/05/16

5 out of 5

"Truly a great service"

What do you like best about Truly? A great phone system for my team to use. Works well through our personal phones (so we don't have to buy a work phone) and it integrates into Salesforce so we can track and record all our support and sales calls properly.

AI

Administrator in Computer Software

05/05/16

5 out of 5

"Truly a great service"

What do you like best? A great phone system for my team to use. Works well through our personal phones (so we don't have to buy a work phone) and it integrates into Salesforce so we can track and record all our support and sales calls properly.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].