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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in May 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 131-140 out of 150

UI

User in Marketing and Advertising

02/09/17

4 out of 5

"My Experience with Truly"

What do you like best? Its very useful for my job. Its great to be able to call off an alternative phone number instead of your own. I also like that we have the ability to record our calls and track them on salesforce, very useful for my job.

AU

Anonymous User

02/09/17

4 out of 5

"My Experience with Truly"

What do you like best about Truly? Its very useful for my job. Its great to be able to call off an alternative phone number instead of your own. I also like that we have the ability to record our calls and track them on salesforce, very useful for my job.

AU

Anonymous User

02/06/17

5 out of 5

"Truly is one of the best VoIP service investments ever"

What do you like best about Truly? Everything from their clean and easy UI to their prompt responses on any ticketing issues or questions about product functionality. What really impressed me was Truly's ability to build us a dialer specifically for our organization.

AI

Administrator in Marketing and Advertising

02/06/17

5 out of 5

"Truly is one of the best VoIP service investments ever"

What do you like best? Everything from their clean and easy UI to their prompt responses on any ticketing issues or questions about product functionality. What really impressed me was Truly's ability to build us a dialer specifically for our organization.

AI

Administrator in Information Technology and Services

02/06/17

4.5 out of 5

"Sky's the Limit for Truly Wireless"

What do you like best? The fact that Truly uses real cell networks vs VOIP is the main reason we decided to go with Truly vs other solutions. The quality of Truly's service is noticeably better than a VOIP service.

AU

Anonymous User

02/06/17

4.5 out of 5

"Sky's the Limit for Truly Wireless"

What do you like best about Truly? The fact that Truly uses real cell networks vs VOIP is the main reason we decided to go with Truly vs other solutions. The quality of Truly's service is noticeably better than a VOIP service.

MM

Matt M

02/03/17

5 out of 5

"Truly Wireless review"

What do you like best about Truly? I've worked with quite a few top tier VOIP soft phone providers and Truly Wireless has the best support team. Their crew is always responsive, willing to work with us to update, vett, and scale new functions within their product. I really enjoy the simplicity of installation/maintenance/functionality in their web dialer. When compared to other products I would say these guys are one of the best in the business.

KP

Kristen P

02/03/17

4 out of 5

"Reliable Product with Great Customer Support"

What do you like best about Truly? We can count on the product to work, but if we ever experience any issues/have questions their customer success team is extremely responsive and always addresses our issues very quickly.

MM

Mitch M

02/02/17

5 out of 5

"The anti-VOIP : a sales leader's dream vs the only other thing i could trust: copper wire"

What do you like best about Truly? The product was clearly built by people who are 'scratching their own itch'. It elegantly solves dozens of little dialer/phone-system problems that drive sales and sales ops leaders crazy.

AL

Adam L

02/01/17

5 out of 5

"Truly a pioneer in telecommunications"

What do you like best about Truly? I've noticed significant call quality improvements, as our organization is no longer dependent on using VoIP as our main channel for phone communication. The flexibility to use our mobile phone's cellular reception for connectivity is a game changer, since calls through wireless internet has consistently led to dropped calls and static.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].