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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in June 2026: User Ratings, Pros & Cons

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4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Spotsaas Editor’s POV

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 101-110 out of 150

AU

Anonymous User

02/13/18

4 out of 5

"Seamless experience with Truly across desk phone, mobile, computer"

What do you like best about Truly? Seamless experience across different ways to call our customers. Truly has worked across desk phone calls, computer, and mobile calls with all data streaming back to the desktop app quickly and seamlessly.

MH

Madeline H

02/13/18

4 out of 5

"Cap Squad Member "

What do you like best about Truly? The ease of the interface, and having all activity log in the same place What do you dislike about Truly?

AU

Anonymous User

02/13/18

4.5 out of 5

"Truly makes tracking and recording calls simple and easy."

What do you like best about Truly? I like how seamlessly truly syncs with our CRM tool. What do you dislike about Truly?

ZG

Zoey G

02/13/18

5 out of 5

"Fast, easy, always available, friendly I love everyone at truly"

What do you like best about Truly? I like that Anya and Erol are always willing to problem solve with me at the drop of a hat. They're so great at customer service, but also ask really in depth questions and create new ideas out of problems that we surface. They give all members of my team an amazing experience, and everyone trusts them.

BM

Brit McLaughlin b

02/13/18

4 out of 5

"CaqSquad review"

What do you like best about Truly? Working with our contacts at Truly is amazing - they are so prompt to respond and are always ready to respond when we have questions/concerns.

UI

User in Internet

02/13/18

4 out of 5

"Capital Specialist"

What do you like best? I like that you're able to take notes and that you're able to receive the email of the voicemail.

AU

Anonymous User

02/13/18

4 out of 5

"Capital Specialist"

What do you like best about Truly? I like that you're able to take notes and that you're able to receive the email of the voicemail. What do you dislike about Truly?

JN

Josh N

01/29/18

5 out of 5

"Amazing seamless softphone experience"

What do you like best about Truly? I liked how easy Truly was to set up and how easy it was to use. Their onboarding process was the best onboarding process I have ever experienced for any service both digital and physical.

AU

Anonymous User

01/19/18

5 out of 5

"Truly"

What do you like best about Truly? The capacity of easy, efficient and professional communication. What do you dislike about Truly?

AI

Agency in Investment Management

01/19/18

5 out of 5

"Truly"

What do you like best? The capacity of easy, efficient and professional communication.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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