Trengo Reviews in June 2026: User Ratings, Pros & Cons

"Amazing multi-channel helpdesk solution"

What do you like best about Trengo? What we like most about Trengo is the availability of multiple contact channels within one interface, multiple automation features to save time, and very easy setup. And if there is ever a problem, Trengo makes you feel like a real, valuable customer with multiple points of contact (fantastic support and customer success team) ready to help. What do you dislike about Trengo? Trengo has recently changed user rights. In our collaboration we had several ...

"Great customer service tooling"

What do you like best about Trengo? It's a very nice and easy to understand program. It's easy to integrate your communication channels and set up all the flows. What do you dislike about Trengo? Nothing for now. The program is working well. What problems is Trengo solving and how is that benefiting you? It's easy for each customer support agent to start working in Trengo. It's not taking a long time before you'll be familair with it.

"great system for customer service and sales"

What do you like best about Trengo? we save so much time because all messages from the different channels arrive in 1 inbox What do you dislike about Trengo? if support is needed it sometimes takes a while before you get a response. you will immediately receive an automatic confirmation of receipt. What problems is Trengo solving and how is that benefiting you? automation and efficiency. we are now also going to expand working with the chatbot. There are still many possibilities

"Great customer service tooling"

What do you like best about Trengo? It's a very nice and easy to understand program. It's easy to integrate your communication channels and set up all the flows. What do you dislike about Trengo? Nothing for now. The program is working well. What problems is Trengo solving and how is that benefiting you? It's easy for each customer support agent to start working in Trengo. It's not taking a long time before you'll be familair with it.

"Trengo"

What do you like best about Trengo? Het grote voordeel van Trengo is dat je als team of meerdere teams gemakkelijk met de klant kan communiceren. De gesprekken zijn ook altijd makkelijk terug te vinden. What do you dislike about Trengo? Het enige nadeel waar wij tegen aan lopen is als een klant reageert op een eerder verstuurd bericht, dan zien wij niet op welk bericht de klant een antwoord stuurt. Dit kan wel via watts app. What problems is Trengo solving and how is that benefiting ...

"My daily spot"

What do you like best about Trengo? I like the interface, the cleanliness, the clarity of messages, the ability to create quick replies and procedures within Trengo. Our company in this much is much more organized and finally has procedures that everyone can draw on. What do you dislike about Trengo? - I have the way it merge the emails because the way it merge emails is not accurate and it can cause -problems and client diseases. - The unclear and inaccurate message search. Every time it ...

"Budget friendly not without its flaws"

What do you like best about Trengo? I like being able to see and reply to emails in the same place as Whatsapp. What do you dislike about Trengo? It's quite buggy, things are not an intuitive as with other tools I have used. What problems is Trengo solving and how is that benefiting you? Trengo is allowing us to communicate on a mass level with our customers more easily as well as creating easier support handover as needed for holiday or complicated needs etc.

"Trengo helped us a lot organizing and automating our communication streams and the support is great!"

What do you like best about Trengo? What I like best about Trengo is that you are able to build your own communication logic, using labels, rules and Flowbots. This is something we were not able to find at other competitors in the same price range. Another upside is the great support. What do you dislike about Trengo? For us, Trengo works the way it is, so we do not really see downsides. But if I could make wishes for upcoming features, I would definitely wish for a more detailed reporting. ...

"Wij werken 5 dagen in de week met Trengo en het werkt altijd optimaal."

What do you like best about Trengo? Het is fijn dat bellen en mailen in 1 systeem zit. Waarbij de mail helemaal ingesteld kan worden met snelle antwoorden, labels over het onderwerp en verschillende kanalen. Voor telefoon is het handig met een telefoonboek en eventueel doorschakeling naar eigen mobiel zoals buiten kantooruren. Tevens maken wij gebruik van de automatisering zoals een flowbot. What do you dislike about Trengo? Minder handig is het opzoeken van gesloten emails. Hierbij duur ...

"Wij werken 5 dagen in de week met Trengo en het werkt altijd optimaal."

What do you like best about Trengo? Het is fijn dat bellen en mailen in 1 systeem zit. Waarbij de mail helemaal ingesteld kan worden met snelle antwoorden, labels over het onderwerp en verschillende kanalen. Voor telefoon is het handig met een telefoonboek en eventueel doorschakeling naar eigen mobiel zoals buiten kantooruren. Tevens maken wij gebruik van de automatisering zoals een flowbot. What do you dislike about Trengo? Minder handig is het opzoeken van gesloten emails. Hierbij duur ...