Track-It Reviews in September 2026: User Ratings, Pros & Cons

"Lots of features, but messy interface"

What do you like best about Track-It!? It captures everything we need to document request for help, solutions, and history of problem-solving. What do you dislike about Track-It!? It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to customize it into a mess. It's kind of like Windows 95 when ...

"Track-it - good work order tracking system"

What do you like best about Track-It!? ease of use, configurability, functionality, work order tracking module, great customer support What do you dislike about Track-It!? Purchasing Module - I would like if it intergrated with our current ERP system Recommendations to others considering Track-It!: Use BMC community boards and ask other about product What problems is Track-It! solving and how is that benefiting you? Keeping track of all user requests for assists and managing our assets

"Track-it - good work order tracking system"

What do you like best about Track-It!? ease of use, configurability, functionality, work order tracking module, great customer support What do you dislike about Track-It!? Purchasing Module - I would like if it intergrated with our current ERP system Recommendations to others considering Track-It!: Use BMC community boards and ask other about product What problems is Track-It! solving and how is that benefiting you? Keeping track of all user requests for assists and managing our assets

"BMC Track-it!"

What do you like best about Track-It!? How easy it is to use and how easy it is to find purchases and inventory What do you dislike about Track-It!? Software module. I guess if I had had BMC teach me how to use the module I wouldbe more educated, but when you learn from someone who was not trained in using product you are lumited to the knowledge Recommendations to others considering Track-It!: Good product, outstanding support! What problems is Track-It! solving and how is that benefiting ...

"BMC Track-it!"

What do you like best about Track-It!? How easy it is to use and how easy it is to find purchases and inventory What do you dislike about Track-It!? Software module. I guess if I had had BMC teach me how to use the module I wouldbe more educated, but when you learn from someone who was not trained in using product you are lumited to the knowledge Recommendations to others considering Track-It!: Good product, outstanding support! What problems is Track-It! solving and how is that benefiting ...

"Awesome Product"

What do you like best about Track-It!? Track-IT! has allowed our company to increase productivity and give our customers buy-in of the product. It's change management feature built into the product as well as security conscious approach give confidence. What do you dislike about Track-It!? Issues with auto login feature and the Inventory/Asset Management feature What problems is Track-It! solving and how is that benefiting you? We've been able to increase our productivity and serve more ...

"Awesome Product"

What do you like best about Track-It!? Track-IT! has allowed our company to increase productivity and give our customers buy-in of the product. It's change management feature built into the product as well as security conscious approach give confidence. What do you dislike about Track-It!? Issues with auto login feature and the Inventory/Asset Management feature What problems is Track-It! solving and how is that benefiting you? We've been able to increase our productivity and serve more ...

"Reliable, easy to use Help Desk Ticketing system"

What do you like best about Track-It!? Track-It makes ticketing very simple. With AD integration and a self-service portal opening tickets is a breeze for the field. What do you dislike about Track-It!? Remote Control feature is not up to par, we use a different 3rd party product and its much better than the built-in control. Recommendations to others considering Track-It!: Sign up for the trial and use it. Although I had been a former client of Track-IT many years with another company, the ...

"Reliable, easy to use Help Desk Ticketing system"

What do you like best about Track-It!? Track-It makes ticketing very simple. With AD integration and a self-service portal opening tickets is a breeze for the field. What do you dislike about Track-It!? Remote Control feature is not up to par, we use a different 3rd party product and its much better than the built-in control. Recommendations to others considering Track-It!: Sign up for the trial and use it. Although I had been a former client of Track-IT many years with another company, the ...

"Track-It! works great for Incident Management!"

What do you like best about Track-It!? Work Order layout is great. I also like the Inventory Mod. What do you dislike about Track-It!? Customer Service is overseas. It is hard to understand them sometimes. What problems is Track-It! solving and how is that benefiting you? Asset Management, Incident Management, Change Management, Problem Management, Surveys Works great for our Help Desk and Maintenance Department