Track-It Reviews in September 2026: User Ratings, Pros & Cons

"Track-It Keeps IT Staff Organized and Assets Untangled"

What do you like best about Track-It!? Track-It's helpdesk has made it so that users can easily address issues to IT staff, and guarantee a response and resolution. We've been able to implement a closed-loop ticket process, ensuring that users are informed of work being performed on their issue, as well as ensuring that they have the final say on when an issue is closed and marked as resolved. Inventory management has provided a single-source repository for equipment information, allowing ...

"TrackIt works as a Help Desk tool for keeping track of tickets."

What do you like best about Track-It!? Once a ticket is entered, anyone can update what they've done on it; this avoids duplication of effort. What do you dislike about Track-It!? Once an entry has been made, it is impossible to edit it. What problems is Track-It! solving and how is that benefiting you? The most useful thing about it is that it allows us to quantify all the work we do.

"A powerful help desk tool"

What do you like best about Track-It!? Reports are easy to generate with custom filters. I can quickly find the data I need and export to other programs. What do you dislike about Track-It!? The system has a lot of nuance and isn’t intuitive. I needed someone to walk me through it when I first launched. What problems is Track-It! solving and how is that benefiting you? We are continuing to utilize track it for reporting purposes.

"Efficient & Reliable"

What do you like best about Track-It!? This product makes submitting and tracking tickets for support a breeze! What do you dislike about Track-It!? Can't say that there is anything I dislike about this from the user side. Recommendations to others considering Track-It!: I highly recommend this product for your help desk needs! What problems is Track-It! solving and how is that benefiting you? Help desk & tracking requests for support.

"Track it "

What do you like best about Track-It!? Difficult to use reporting. CS IS NO help they said I needed to go to training What do you dislike about Track-It!? Reporting is terrible, there isn’t an easy way to get the list software on computers What problems is Track-It! solving and how is that benefiting you? the ticketing system is its best fiction users can write their own tickets

"Great Help Desk Product"

What do you like best about Track-It!? I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory great scanning feature over your ...

"Quick help desk with good features"

What do you like best about Track-It!? It is very simple to install, configure and adapt to operation. Regarding this, note that the help desk service available is easy, since you can communicate with users quickly, tickets are easy to manage, prioritize, notify and assign to each user. It has all the essential functions of a Help Desk, such as the management of asset and software licenses, a self-service portal and also something that I think is very important, a mobile interface. I also ...

"Does the job"

What do you like best about Track-It!? It's simple to use, easy to search and look at of the end users' issues up front What do you dislike about Track-It!? I dislike having to hit "add note" before I save. You should make the save function automatically add the note What problems is Track-It! solving and how is that benefiting you? We are able to give the end user a short ticket number to reference in their future calls regarding their issue

"Excellent Product"

What do you like best about Track-It!? Can manage various different things and run reports of progress of help desk tickets What do you dislike about Track-It!? can't edit or put my notes in a ticket if someone is already in it or forgets to exit out of that ticket What problems is Track-It! solving and how is that benefiting you? Help desk prioritizing, Asset Management

"Informative"

What do you like best about Track-It!? Its easy to search for items and manage tickets. Its a simple interface thats easy to learn. What do you dislike about Track-It!? The user interface is too bland. Would prefer it of it was fancier. What problems is Track-It! solving and how is that benefiting you? Helps track help desk tickets