Totango Reviews in June 2026: User Ratings, Pros & Cons

"The successful implementation of Customer Success Journey"

What do you like best about Totango? Totango not only allows you to map the customer journey in a detailed manner but also provides you with the necessary tools to continually enhance the user experience and strengthen long-term relationships. This data-oriented and customer-centric approach translates into a tangible increase in customer satisfaction and overall success for the company. What do you dislike about Totango? If you don't know anything about journeys, health scores, or KPIs, ...

"Visibility and standardization"

What do you like best about Totango? Totango offers our team visibility into all important pieces of data in one location. It also allows us to standardize key processes (like onboarding and risk) with plays, notifications, and tasks to ensure the whole team is confident and on the same page when it comes to taking action. I also use Totango's segments to surface data points that allow me to identify trends and warning signs, especially related to usage and possibility of churn. The support ...

"Besides being a great tool, a wonderful Team that creates a nice Customer Experience"

What do you like best about Totango? I love how all the team in Totango step up to help you with any matter. What do you dislike about Totango? Not having enough time to learn more about the tool. What problems is Totango solving and how is that benefiting you? They are improving the lifecycle stages to adapt them to my kind of service.

"Totango helps me stay organized and automate tasks and reminders based on my customers' healthscores"

What do you like best about Totango? Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. What do you dislike about Totango? The data from the ...

"Best tool for CS Manager To manage client related activities and information"

What do you like best about Totango? Totango is one of the best tool in keeping track of Client related information, many of activity which we do for our client. By looking on to the past activities done for client it helps us to plan activities which we can do for client in future. What do you dislike about Totango? Nothin to dislike as of now. Everthing seems to be good. I am sure that Totango team will improve the product more in future by adding some new features. What problems is ...

"Totango Tools and Services"

What do you like best about Totango? Totango tools are designed to be highly flexible and customizable, allowing customer service teams to tailor their workflows and processes to meet their specific needs. This can include everything from customizing customer health scores to setting up customized alerts and notifications. This level of customization enables customer service teams to create workflows that align with their specific business goals and strategies. What do you dislike about ...

"Wonderful Tool & Life Saver!"

What do you like best about Totango? How quick and easy it is to customise the various SuccessBlocs What do you dislike about Totango? I would really like a report to provides more detail on tasks - completion, overdue, to be completed, etc What problems is Totango solving and how is that benefiting you? Help streamline customer journey, identify upsell opportunities more easily, provide deeper insight into customer usage

"Better alignment with colleagues for a customer journey"

What do you like best about Totango? easier navigation across the customer portfolios What do you dislike about Totango? not able to add templates for task section What problems is Totango solving and how is that benefiting you? easier communication with the account manager through one platform, instead of many slack messages

"CSM using Totango"

What do you like best about Totango? I love that Totango sends out notifications to my Agenda- we set up tasks to follow up with customers and certain actions that will trigger a notification to flag accounts to our team. It helps our CS team stay organized and proactive. The interface is also user friendly What do you dislike about Totango? In the beggining (for me) there was a bit of a learning curve to get started. However, once you get the hang of it, the system is easy to use. What ...

"Totango is a game changer for me"

What do you like best about Totango? The tasks are a great way for me to keep track of my day and stay on top of my customers needs and asks. Very user friendly and great reporting for me. We use the Plan tab for our overall customer notes like Annual Contract and main contacts. What do you dislike about Totango? When writing the Risks and risk notes for a customer, it triggers a task to go and write the Risk Notes again. This was very confusing for me as I had already entered the ...