9.8
Spot Score
Toast Reviews in July 2026: User Ratings, Pros & Cons
Streamline operations, boost revenue with Toast.
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Starts from $90 / month when monthly, also offers free forever plan
Toast Reviews & Ratings
Spotsaas Editor’s POV
Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate Toast's excellent customer service and advanced features. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. Representatives like ...Read more
Toast pros and cons
Suite of products at the forefront of the industry.
Great customer service provided by representatives.
Offers a full-featured POS system with advanced features and functionalities.
Feature-rich POS system with numerous options.
Poor customer service experiences reported, with long wait times and lack of resolution.
System glitches leading to double charges and payment processing issues.
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Showing 91-100 out of 1243
PF
Philippe Fossier
01/21/24
Toast Guest Services overcharges restaurant and bar patrons
Toast Guest Services handles electronic payment of restaurant and bar tabs. Most establishments enter the effective tax rate for their location and desired tip level as a %, expect that Toast calculates the service charge (tip) based on the food total + tax instead of food total only. State tax is not subject to tipping. We had breakfast at Sasafornia in Calistoga on January 23 and the 20% service charge (tip) was calculated on the food + sales tax amount which is incorrect. When questioned ...
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MC
Mad Cow Grill
01/21/24
The TOAST representatives have been knowledgeable and helpful in explaining how the system worksnow…
The TOAST representatives are knowledgeable about the system; responsive and willing to help our company work through issues and come to a quick resolution.
DH
Dillon Hueser
01/17/24
Good stuff
I used SpotOn prior, and was unhappy with their products and customer service. Toast ahs been a nice change. There are a few things the software could use, but all in all the platform is solid. great for any bar or restaurant.
TW
Taylor Watts
01/17/24
Customer care and support is the…
Customer care and support is the absolute worst. We have been waiting for over six weeks for Toast to send us our deposits from sales that happened last year. These total approximately $21,000 and is a big deal for a small business. Toast does not respond to attempts to contact them about this and shuffle our complaint between departments without any communication. DO NOT GET TOAST IF YOU ARE CONSIDERING THEM FOR YOUR POS. They will claim to have 24/7 support but that is laughable. Save ...
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SS
Steven St Pierre
01/11/24
The new sales rep and area toast…
The new sales rep and area toast representative, Drew Tucker, is what made all of the difference!
B
Bob
01/10/24
Hope nothing breaks.
Daily use is fine and affordable. Once you have a problem and need customer support unless a very easy problem it goes to level 2 black whole. Had an issue with Tax and was told tax response has 8-10 week average response time. Are you kidding me. One of the worst customer support groups I have ever deal with.
TT
Toast tab User
01/08/24
You know what I meant
Pros: easy, User friendly Cons: Expensive processing rates and upgrade modules subscription.
RS
Robert S
01/08/24
"The work flow and integration that toast brings to the table is a game changer."
What do you like best about toasttab.com? The integration from the host at the front door to the vendors at the back door. What do you dislike about toasttab.com?
CM
customer Meesum
01/07/24
Good knowledge on solving problems,
Date of experience: January 08, 2024
C
customer
01/07/24
The representatives always solve the…
The representatives always solve the problem
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].