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TheyDo

TheyDo Review: Is It The Right Customer Success Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

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Starts from $2,763.00 / month when Billed Yearly, also offers free forever plan

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Trusted by teams including Cisco

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What is TheyDo?

Introducing TheyDo, the ultimate platform for collaborative customer journey management. Empowering service designers and managers at customer-driven companies, TheyDo revolutionizes the way teams align and work together to craft exceptional customer experiences. Unlike conventional mapping tools, TheyDo presents a comprehensive framework that allows seamless management of customer journeys across various teams, products, and locations. For professionals who prioritize cross-functional collaboration as the cornerstone of customer experience excellence, TheyDo simplifies the process of aligning on customer journeys, enhancing team coordination and decision-making. By utilizing TheyDo, teams can effortlessly maintain alignment on evolving customer journeys, a feat that was previously challenging. This platform offers improved workflow efficiency through collaborative journey mapping, proactive issue identification, and automated notifications regarding journey updates. Teams can now have a holistic view of customer journeys from start to finish, enabling them to make strategic decisions faster and optimize the overall customer experience. With an emphasis on transparency and coordination across functions, TheyDo drives cohesive customer experiences within experience-focused organizations. TheyDo is the go-to solution for professionals seeking to streamline collaboration, enhance visibility, and ensure continuous alignment on customer journeys. Elevate your customer experience strategy with TheyDo and witness the transformative impact on your organization's journey management process. Collaborate effortlessly, innovate seamlessly, and exceed customer expectations with TheyDo.

Pricing

  • Starts from $2,763.00 / month when Billed Yearly

Best For

Suited for solo users, small teams, SMBs, and enterprise

Security & Compliance

  • Data residency:🇺🇸

Platform

  • Browser Based (Cloud)

  • Desktop only — no mobile app

TheyDo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider TheyDo

Team types
Large Enterprises, Small Business

Why teams choose TheyDo

  • Reviewers say it makes journey mapping scalable in ways tools like Miro or PowerPoint cannot.

  • Visually structured interface that is easy to get started with.

  • Connects journeys, opportunities, solutions and insights into one navigable framework.

Is TheyDo right for you?

Pros and cons

TheyDo pros and cons

  • TheyDo pros
  • Reviewers say it makes journey mapping scalable in ways tools like Miro or PowerPoint cannot.

  • Visually structured interface that is easy to get started with.

  • Connects journeys, opportunities, solutions and insights into one navigable framework.

12 verified reviews
Free plan available

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See how it stacks up

Compare TheyDo side-by-side with top Customer Success Software alternatives.

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TheyDo reviews and ratings

What buyers like

  • Reviewers say it makes journey mapping scalable in ways tools like Miro or PowerPoint cannot.
  • Visually structured interface that is easy to get started with.
  • Connects journeys, opportunities, solutions and insights into one navigable framework.

Rating Distribution

Excellent

(8)

Very Good

(3)

Good

(1)

Poor

(0)

Terrible

(0)

What users are saying

AU

Anonymous User

02/16/24

5 out of 5

"Not only journey mapping but outstanding training and induction tool"

What do you like best about TheyDo? As more time passes using journey maps for all the departments, all the units not only get a clear understanding ...

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AU

Anonymous User

06/02/23

4 out of 5

"Alignment and Transparency on User Experience"

What do you like best about TheyDo? I like the ease of building journeys, the structured visualisation and the possibility to use TheyDo instead of ...

Read more

NT

Nathalie T

04/14/23

5 out of 5

"Scaling Customer journey management"

What do you like best about TheyDo? TheyDo supports working with the chain of reasoning – going from customer insights in their journey to products ...

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KJ

Kim J

03/07/23

4.5 out of 5

"TheyDo helped me to move away from static journey posters which get outdated"

What do you like best about TheyDo? TheyDo enables to manage journeys. It allows you to work with dynamic journeys which you can easily enrich and ...

Read more

AU

Anonymous User

03/02/23

5 out of 5

"A great service to put your CX management in order"

What do you like best about TheyDo? TheyDo simplifies very complicated issues and brings them all together in a logical set-up. What do you dislike ...

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FV

Floor v

03/02/23

5 out of 5

"Everything comes together with this tool!"

What do you like best about TheyDo? The endless opportunitities to map out the customers' life(cycle). It's intuitive; visually structurized and ...

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  • Real pricing — no sales pressure
  • A demo or quick answers, your call

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What are the features of TheyDo?

26%

Feature coverage

7 of 27 tracked features

An app or software sends out alerts, which are actionable and content-rich push notifications. These alerts can be for various reasons, incl…

Library management is a branch of institutional management that focuses on the problems that libraries and library management practitioners.…

Real-time collaboration is a software feature that enables multiple users to work together on a project simultaneously, regardless of their…

Seamless integration refers to the ability of a software or system to seamlessly connect and work together with other software or systems wi…

Templates are pre-designed formats or layouts that are used as a starting point for creating various documents or designs. They serve as a f…

When utilizing a website, a user journey is a path that a user can take to attain their goal. User journeys are used to identify multiple ro…

Visitor Insights is an event-based system used to track millions of pageviews without jeopardizing the accuracy of your previous data or blo…

Security & Compliance

TheyDo security and data handling

Key compliance certifications and security features for IT and security teams evaluating TheyDo.

Certifications

HIPAA✗ Not certified

Developer & data

Data residency
🇺🇸

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TheyDo Customers

Cisco-logo

Cisco

Kpn-logo

Kpn

ATLASSIAN-logo

ATLASSIAN

HOYA-logo

HOYA

Coca-Cola HBC-logo

Coca-Cola HBC

Help & Contact

TheyDo Support Options

Customer ServiceOnline
LocationAmsterdam, Noord-Holland

Connect with TheyDo

Frequently Asked Questions About TheyDo

Common questions buyers ask before choosing TheyDo.

TheyDo is a Customer Success Software. TheyDo offers User Journeys, Seamless Integration, Visitor Insight, Library Management, Templates and many more functionalities.

Some top alternatives to TheyDo includes Waitwize, Churn Solution, Churned, Portalstack and MetaCX.

TheyDo offers Freemium, Quotation Based, Subscription pricing models

We don't have information regarding integrations of the TheyDo as of now.

The starting price of TheyDo is $2,763.00/month when Billed Yearly

Ready to try it?

Get started with TheyDo

Get started with the free plan — no credit card required.

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].