Telnyx Reviews in May 2025: User Ratings, Pros & Cons

SCAMMERS!!

I made a recharge (the first and only one), and bought a number. Minutes later my account was suspended for "violating" their terms and conditions and "ABUSING" their "one time password system". When it is totally false. I only received 2-3 SMS, that's not "abuse" for all!!. Now they want to keep my money. EDIT: They only returned $1.87. They kept the rest. It's literally like download a game and being banned out before playing it, and not wanting to give you your money back. Be careful!!!

An exercise in frustration

I went with Telnyx because they're marginally cheaper than twilio, but I regret that decision.- They basically harassed me for a while, including 2am phone calls even after I asked them to stop phoning me. I assume the 2am call was because they don't understand timezones.- The web portal is mostly fine, but basic things like seeing a list of recent calls need you to download a report.- The documentation is poor. It's hard to fine things and even then it's incomplete.- I've had to contact ...

10* Customer Service Review

This is a revised review for Telnyx after speaking to Mark Morse, Head of Customer Success at Telnyx.As per my discussions with Mark, a number of issues were highlighted and brought to light, which were taken on board and are being addressed and implemented by Telnyx.Telnyx have agreed to provide additional customer service training to their support staff, ensuring every customer receives the best of breed customer service Telnyx can provide, regardless to how big or small the matter may ...

This is a Monkey business, definitely not a professional company.

This is a Monkey business, they do not notify you when your account needs topping up, but they delete all your direct dial numbers you purchased from them. I have a number of 2FA setup on my numbers, and now I can not access them because this Monkey business never bothered to notify me. They claim to have 24x7 support available, but no one every response. The call quality of the service they promise is extremely poor on top of it all.Stay clear of this business if you are looking for a ...

The team is always very helpful

The team is always very helpful

Good and Concerns

Hi, I am happy with your services whatever I am consuming so far but there are things as below I would like to express.These reviews and time spent in writing reviews is with a hope that you will consider some actions for which I have already expressed good few times in past. 1). I do not have a technical background and a lot of time I was in extreme need to have your remote support but I got only one time. I do appreciate that remote support wholeheartedly. Lot of times I thought ...

Telnyx has been incredibly helpful…

Telnyx has been incredibly helpful throughout the entire process of setting up the system. Professional support and great service. 5 Stars.

The support representatives at Telnyx…

The support representatives at Telnyx are very knowledgeable, helpful, and polite. They have always treated me with kindness and respect, even when working through problems that may be my own fault. I have decided to give Telnyx my business because I can count on them to resolve any difficulties in speedy fashion, and yet with accuracy -- every time.

Telnyx is becoming our provider of SMS services.

Telnyx is becoming our provider of choice for SMS numbers; we have used Plivo and Twilio as well but Telnyx is winning us over. They have great search tools and their rates are good. Support generally answers within a short amount of time. We are looking forward to their MMS services for TFNs.

I have been using Telnyx service for…

I have been using Telnyx service for quite a while now and their services and support has been excellent. And until today, they are still aiming to do more.