9.5
Spot Score
Tekmetric Review: Is It The Right Auto Repair Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $179 / month when yearly
siriusXM
CARFAXTrusted by many companies including siriusXM
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Tekmetric
Tekmetric is a cloud-based auto repair software used by auto repair shop owners and service managers in small to medium businesses. With a high rating of 4.9/5 from 82 reviews, it is broadly validated by its users for delivering on its promises.
Tekmetric excels in streamlining workflows, significantly reducing estimation time and boosting efficiency for automotive technicians. Users also commend its continuous updates and feature enhancements driven by user feedback, ensuring the software evolves with their needs. However, a limitation is its lack of customization options for customer accounts, particularly for fleet management services, which could be a drawback for some users.
Quick facts about Tekmetric
What is Tekmetric?
Tekmetric is a cloud-based auto repair shop management software designed to help independent repair shops and multi-location businesses streamline operations and improve customer experience. Built by a former shop owner, it offers tools for digital vehicle inspections, estimate building, inventory management, parts ordering, payments, CRM, marketing, and reporting. With support for multi-shop management, it allows owners to monitor performance across locations in real time. The platform integrates with over 70 popular industry tools including PartsTech, Worldpac, and Advance Professional, ensuring smooth workflows. Tekmetric is ideal for auto repair professionals who want to simplify daily processes, enhance productivity, and make data-driven business decisions.
Pricing
Starts from $179 / month when yearly
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Tekmetric Software Demo
Tekmetric was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Tekmetric
- Use cases
- Automotive repair shops, Fleet management services, Vehicle maintenance service providers
- Team types
- Auto repair shop owners, Service managers
- Company size
- 10-200 employees, Small to medium businesses
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Tekmetric
Streamlined workflow significantly reduces estimation time
Excellent customer support with quick response times
User-friendly interface suitable for diverse technician experience levels
Is Tekmetric right for you?
Best for streamlined auto repair shop management with multi-location support.
Choose Tekmetric if
- You operate a small to medium-sized auto repair shop or multi-location business.
- You need a simple, efficient workflow to reduce vehicle estimate times.
- You want integrated multi-shop management with real-time performance monitoring.
Consider alternatives if
- Your business requires extensive customization for customer or fleet accounts.
- You need advanced reporting and deep customization capabilities beyond standard features.
What buyers should know before shortlisting Tekmetric
Tekmetric has consistently impressed its users with its user-friendly interface and efficient capabilities, as highlighted by multiple reviewers within the past year. Customers appreciate the ease of navigation and the constant updates that enhance efficiency and functionality, making daily operations smoother and quicker.
One of the standout features of Tekmetric is its integrated multi-store parts lookup, which streamlines quoting processes and organizes repair orders effectively. Users find the platform to be intuitive, especially for new service writers, helping them access necessary tools and information effortlessly.
While some users mentioned minor issues like occasional system crashes and the need for improvements in labor time estimates, the overall sentiment remains positive. The responsive customer support team receives praise for its prompt assistance and guidance.
Additionally, Tekmetric's adaptability to different shop sizes and the flexibility of access from any device over an internet connection have been commended. The constant updates based on user feedback demonstrate a commitment to improvement and customer satisfaction.
Overall, Tekmetric stands out as a reliable and user-centric platform that simplifies shop management tasks, streamlines processes, and enhances overall shop organization and efficiency.
Tekmetric pros and cons
- Tekmetric pros
Streamlined workflow significantly reduces estimation time
Excellent customer support with quick response times
User-friendly interface suitable for diverse technician experience levels
- Tekmetric cons
Limited customization options for customer accounts and fleet management
Reporting and customization features are less robust compared to competitors
Ready to try it?
Get started with Tekmetric
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Tekmetric side-by-side with top Auto Repair Software alternatives.
What is the pricing of Tekmetric?
Tekmetric Pricing Plans
START
$199
/month
Unlimited Repair Orders
Inventory & Vendor Management
Digital Vehicle Inspections
Smart Jobs
Digital Authorizations & Invoicing
Show more +
Grow
$349
/month
Everything in the Start Plan
Labor Guide
Maintenance Schedule
Time & Job Clocks
Parts; Inventory & Marketing Reports
Scale
$439
/month
Everything in the Plan
Two-Way Texting
Real-Time Shop Dashboard
Technician Board
Employee Performance Analytics
enterprise
Custom
Everything in the Scale Plan
Integrated Payments
Dedicated Account Manager
Quarterly Business Reviews
Tekmetric reviews and ratings
Buyer sentiment
Users consistently praise Tekmetric for its intuitive interface, efficient workflows, and responsive customer support, though some note limitations in customization and mobile usability.
What buyers like
- Ease of use
- Customer support
- Workflow efficiency
Common complaints
- Limited customization
- Mobile app frustrations
What users are saying
JG
Joe G
12/12/23
"Tekmetric is user friendly and efficient"
What do you like best about Tekmetric? User friendliness and constant updates to efficiency and capabilities. What do you dislike about ...
Read more
JG
Joe G
12/12/23
"Tekmetric is user friendly and efficient"
What do you like best about Tekmetric? User friendliness and constant updates to efficiency and capabilities. What do you dislike about ...
Read more
NA
Nonstop A
11/28/23
"As a New Service writer Teckmetric has been a great platform everything is easy to use and find"
What do you like best about Tekmetric? the best part about tekmetric is the intergrated multi store parts lookup and how easy it is to use. What do ...
Read more
NA
Nonstop A
11/28/23
"As a New Service writer Teckmetric has been a great platform everything is easy to use and find"
What do you like best about Tekmetric? the best part about tekmetric is the intergrated multi store parts lookup and how easy it is to use. What do ...
Read more
AU
Anonymous User
11/21/23
"Tekmetric has been very easy to use!"
What do you like best about Tekmetric? It is extremely easy to navigate through! What do you dislike about Tekmetric? Nothing that I can think of ...
Read more
AU
Anonymous User
11/21/23
"Tekmetric has been very easy to use!"
What do you like best about Tekmetric? It is extremely easy to navigate through! What do you dislike about Tekmetric? Nothing that I can think of ...
Read more
What are the features of Tekmetric?
Tekmetric’s billing and invoicing feature allows auto repair shops to generate accurate, professional invoices that include parts, labor, ta…
The contact management feature in Tekmetric helps auto repair shops efficiently organize and track customer information, including personal…
Tekmetric’s inventory management system enables shops to track parts availability, supplier details, and order histories in real time. It pr…
The multi-location feature in Tekmetric is designed for businesses that operate more than one repair shop. It allows owners and managers to…
Tekmetric’s report generation tool gives auto repair shops valuable insights into business performance, helping owners make informed, data-d…
The sales tracking feature in Tekmetric helps auto repair businesses monitor revenue, identify top-performing services, and measure the effe…
Tekmetric’s service history tracking feature stores detailed records of all maintenance and repairs performed on a customer’s vehicle. This…
With robust third-party integration, Tekmetric allows auto repair shops to connect seamlessly with external tools and platforms. It supports…
The VIN lookup feature in Tekmetric simplifies vehicle identification by allowing shops to instantly retrieve detailed information using the…
Tekmetric security and data handling
Key compliance certifications and security features for IT and security teams evaluating Tekmetric.
Certifications
Developer & data
Alternatives to Tekmetric
Why buyers keep looking beyond Tekmetric
Some users prefer platforms with more advanced accounting features integrated directly into the system rather than relying on third-party tools.
Businesses that require fully offline functionality may opt for alternatives that don’t depend on continuous internet connectivity.
Companies seeking extensive customization for niche workflows may choose competitors with greater flexibility in system configuration.
Shops with heavy focus on marketing automation sometimes turn to other platforms that provide more robust built-in marketing tools.
Smaller shops with very basic needs may find Tekmetric too feature-rich and prefer lighter, lower-cost alternatives.
Users looking for integrated payroll and HR features may choose other platforms that offer broader back-office support.
Tekmetric Customers
siriusXM
CARFAX
Tekmetric Support Options
Frequently Asked Questions About Tekmetric
Common questions buyers ask before choosing Tekmetric.
Tekmetric is a Auto Repair Software. Tekmetric offers Billing and Invoicing, Contact Management, Report Generation, Inventory Management, Multi-Location and many more functionalities.
Tekmetric is a strong fit if: You operate a small to medium-sized auto repair shop or multi-location business.; You need a simple, efficient workflow to reduce vehicle estimate times.. Consider alternatives if: Your business requires extensive customization for customer or fleet accounts.; You need advanced reporting and deep customization capabilities beyond standard features..
Buyers commonly note the following limitations of Tekmetric: Limited customization options for customer accounts and fleet management; Reporting and customization features are less robust compared to competitors; Mobile app experience can be frustrating at times.
Some top alternatives to Tekmetric includes Shop-Ware, Shop Boss Pro, R.O. Writer, ShopController and Shopmonkey.
Tekmetric offers Subscription, Quotation Based pricing models
The starting price of Tekmetric is $179/month when yearly
Ready to try it?
Get started with Tekmetric
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
