TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Awesome features and extensibility, reponsive support

What do you like best? Loving the automation. Also, we are finding more and more ways to leverage TeamSupport to manage processes that intersect with our support center functions, but aren't actually a part of them. This gives us visibility to business processes that have never had it before. We're about to implement integrations with other platforms and are really looking forward to the management tools and opportunities that will bring. TeamSupport is helping us shine a light into the ...

Amazing and Simplified System! :)

What do you like best? All the information that you need is right there to What do you dislike? No dislikes. All is great! Everything is fine with this site. Recommendations to others considering the product: To use it and practice on it, it is a really good source and site to work on. What problems are you solving with the product? What benefits have you realized? Having checks researched if they were cashed, adjust claims that were submitted and the were done incorrectly.

Fantastic Support!

What do you like best? The TeamSupport product is very easy to use, very pleasant to look at and work in every day, and the customizable options seem endless. What do you dislike? The only thing I could think of would be the option to customize the program colors more. Recommendations to others considering the product: Consider what you want your next product to do. Team Support is an excellent product that does not require a million add-ons to do what you need it to do. What ...

TeamSupport Streamlines the Support Experience

What do you like best? There are many things I really like about Team Support. First and foremost is the ability to copy/paste screenshots into the tickets. When we were shopping for a system, this was the ONLY system that had this capability. They are innovative! 1) The ticketing system itself is so efficient. As customers respond, the status returns to Customer Responded to let you know that you have a message. 2) I love the ticket automation - the ability to customize your ...

Service Desk made easy

What do you like best? The ease of use, and track-able nature of the tickets. What do you dislike? Can't see Team members by name, it's all or nothing. Recommendations to others considering the product: Take the online training, it was a wealth of information. What problems are you solving with the product? What benefits have you realized? Service tickets, and the benefits, are shorter down-times.

Need product and support improvements

What do you like best? Saas platform - It's available via the internet. What do you dislike? We have recently moved out of TeamSupport after struggling with them for 3 years. There is no product roadmap and if you open feature requests it will be stuck forever and finally, it will be closed without proper resolution. 1. Very limited plugins/integration and most of the plugins will not work as expected. 2. Mobile app - has very limited functionality and lack basic app requirements ...

Affordable Ticketing System and Knowledge Base

What do you like best? The ticketing portion of this tool was perfectly adequate, we were able to perform bulk actions on tickes, use tagging and the reporting on ticketing times and SLAs is pretty good. Another thing we did love was the responsiveness from their customer success team. What do you dislike? My company wanted a more customizable tool, we really wanted a Knowledge Base, Customer Hub with a more user friendly and attractive design. Their Advanced view designed and text ...

Excellent features that enhance collaboration

PROS & CONS What are the best aspects of this product? What I love about Team Support is that it has diverse uses, from managing all our email support request, reporting on our support volume and facilitating easy chatting with members of staff and our customers. Frequent updates makes our work more easier and efficient. What aspects are problematic or could work better? There are issues that need to be fixed. First, some reporting and sorting features need to be improved to be more ...

Team Support is ticking tool and best application for IT services

What do you like best? Team support is the best application for IT services.simple to navigate the ticket access on team support and we can easily assigned the ticket to any one on single click also we can change status of ticket (closed,pending,hold, resolved, in progress,open. We can create dashboard on team support. We have three options public action, private action and watercolor post action. We can use private option for internal communications and for all visible we can use ...

Team Support is ticking tool and best application for IT services

What do you like best? Team support is the best application for IT services.simple to navigate the ticket access on team support and we can easily assigned the ticket to any one on single click also we can change status of ticket (closed,pending,hold, resolved, in progress,open). We can create dashboard on team support. We have three options public action, private action and watercolor post action. We can use private option for internal communications and for all visible we can use ...