TeamSupport Reviews in June 2026: User Ratings, Pros & Cons

Excellent experience

What do you like best? The rapids with which cases can be addressed What do you dislike? The text editor is not very good, a don't like What problems are you solving with the product? What benefits have you realized? We solve technical problems and help us to have a history of problems

Ameerah's Team Support Survey

What do you like best? TeamSupport is very helpful as it allows all of my department's task assignments to come into one centralized system. What do you dislike? One issue I have is that when adding a public comment, the recipient is unable to view any screen shot images that are included in the body of the message. This forces me to send an email via Outlook to the client. Recommendations to others considering the product: TeamSupport is a great system that allows you to ...

Easy to use

What do you like best? easy to use with great features. Allows ontime communication to the customer and keeping track of previous records What do you dislike? currently have found anything that I don't like What problems are you solving with the product? What benefits have you realized? Ontime customer support.

Great and easy

What do you like best? Water cooler feature. i also really like the weekly webinars. Very Helpful What do you dislike? Sometimes it takes a little long to load but that's probably on our end Recommendations to others considering the product: Get it. Works great and webinars are informative What problems are you solving with the product? What benefits have you realized? No problems, really Able to centralize maintenance requests

An easy to use way to increase organization internally and externally

Response from Laura Tubbs of TeamSupport edit Thanks so much Chris, we're happy to hear you've been able to increase organization! We're surprised to hear your frustrations around customization as that's something we typically hear is very flexible - our customer success team would love to chat with you on how to get what you need out of TeamSupport, at your convenience of course :)

Very Easy to use although sometimes flawed

What do you like best? Its simple and it works most of the time. allow me to easily communicate with customers and discuss issues. What do you dislike? The way the tabbing works and the prevention of being logged in at multiple times. It means I have to switch around using the tabs at the top of the screen not the browser tabs (which most people are used to) and they dont always automatically refresh if a customer gives new information What problems are you solving with the product? ...

Seamless transistion

What do you like best? I enjoy that we have dedicated onboarding professionals. What do you dislike? The reporting tool could use some work, it's not very robust but I know it's being worked on. Recommendations to others considering the product: If you're used to having direct access to your data, it might be a difficult transition since you are limited in reporting and API for assets isn't fully developed yet. What problems are you solving with the product? What benefits have ...

Service Dispatch

What do you like best? It keeps our service requests organized. What do you dislike? I have not found a downside to the software What problems are you solving with the product? What benefits have you realized? We can get tickets off the list faster.

Team Support

What do you like best? The flexibility of functionality. The ease of admin function. The monthly feature reviews are very handy Support team are extremely helpful. What do you dislike? I have no major dislikes. As with any software getting new functionality can take time, overall Team Support do a very good job of keeping customers’ future needs met while maintaining the current product and offering high availability. Recommendations to others considering the product: I ...

TeamSupport

What do you like best? I love the ability to show a lot of information at one location for an issue. The HELP option is wonderful and is very user-friendly. What do you dislike? The search option is often deficient. I would like to see more options/filters, etc. What problems are you solving with the product? What benefits have you realized? Customer response time monitoring