TaxJar Review: Is It The Right Corporate Tax Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPR
SOC 2Starts from $17 / Month
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is TaxJar?
TaxJar is a reliable sales tax compliance platform that ensures businesses always stay compliant with tax laws. It simplifies the entire sales tax process for businesses, covering all sales channels. This helps them to surpass their competition, correctly collect sales tax on their products, and timely file taxes and remittances. With features such as automated product categorization, a flexible API, real-time calculation engine, and transaction reports, TaxJar takes the hassle out of multichannel selling. It also seamlessly integrates with popular e-commerce and ERP platforms like Shopify, Stripe, and NetSuite via its API. Additionally, TaxJar offers excellent customer support, and users can access updated sales and tax reports by state and jurisdiction.
Pricing
Starts from $17 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
TaxJar Software Demo
TaxJar was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TaxJar
- Use cases
- E-commerce businesses, Retailers with multichannel sales, Small to medium-sized businesses managing sales tax
- Team types
- Finance and accounting teams, Tax compliance managers
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose TaxJar
Responsive and helpful customer support guiding users through issues
User-friendly interface with simple onboarding
Automated features like Auto-File and integrations with Shopify and Amazon
Is TaxJar right for you?
Best for SMBs needing automated, multichannel sales tax compliance.
Choose TaxJar if
- You run an e-commerce or retail business selling across multiple channels.
- You want automated product categorization and real-time sales tax calculations.
- Your team prefers a user-friendly interface with responsive customer support.
Consider alternatives if
- You are a large enterprise requiring extensive multi-state tax customization.
- You need immediate phone or live chat support for urgent tax issues.
What buyers should know before shortlisting TaxJar
TaxJar stands out as a valuable tool for businesses looking to streamline their sales tax processes. The program boasts a user-friendly interface that simplifies tax calculations and automates filings, saving both time and money for users.
Notably, the responsive customer support team receives accolades for their attentiveness and helpfulness, guiding users through any issues they may encounter. While some users have highlighted minor drawbacks such as initial setup lags in the Auto-File feature and the complexity of sales tax in certain states, these challenges are outweighed by TaxJar's overall strong performance and efficiency.
Additionally, the platform's integrations with popular eCommerce platforms like Amazon and Shopify enhance its appeal. In conclusion, TaxJar emerges as a reliable solution that excels in improving sales tax compliance processes and providing excellent customer support, making it a valuable asset for businesses seeking a convenient and effective tax management tool.
TaxJar pros and cons
- TaxJar pros
Responsive and helpful customer support guiding users through issues
User-friendly interface with simple onboarding
Automated features like Auto-File and integrations with Shopify and Amazon
- TaxJar cons
Limited support options, lacking chat and phone support causing delays
Pricing perceived as high for some user levels
Ready to try it?
Get started with TaxJar
Start your free trial — no credit card required.
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What is the pricing of TaxJar?
TaxJar Pricing Plans
Basic
$17
/Month
Truly human email support
Jurisdiction-level sales tax reporting
One click eCommerce integrations
Leading multi-channel data aggregation
AutoFile available in every state (State filings from $25. Bulk filing discounts available)
Show more +
Plus
Includes features of Basic plan, plus
Prioritized email queue
24/7 phone support
Dedicated account management
API technical onboarding
Show more +
TaxJar reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, automation, and helpful support, tempered by concerns over pricing and support limitations.
What buyers like
- Ease of use
- Automation of tax calculations and filings
- Responsive customer support
Common complaints
- Limited support channels
- Complexity in initial setup
What users are saying
D
DM
11/08/24
I was incorrectly charged a fee by this…
I was incorrectly charged a fee by this company after 1000s of duplicate transactions were entered into their system and were removed by their Agents. ...
Read more
SM
Stacie M
04/25/24
Good program, but abysmal customer support
This is an incredibly pricy program for those who do a certain level of business, like I do, and the customer service is ABYSMAL! They have deleted ...
Read more
E
Elza
07/22/21
I’ve had the best experience using TaxJar
PROS: It has a good support team that is very much willing to help us with our inquiries. It also has a good Auto-File feature. CONS: It can lag when ...
Read more
E
Elza
07/22/21
I’ve had the best experience using TaxJar
PROS: It has a good support team that is very much willing to help us with our inquiries. It also has a good Auto-File feature. CONS: It can lag when ...
Read more
E
Elza
07/22/21
I've had the best experience using TaxJar
PROS & CONS What are the best aspects of this product? It has a good support team that is very much willing to help us with our inquiries. It also has ...
Read more
E
Elza
07/22/21
I've had the best experience using TaxJar
PROS & CONS What are the best aspects of this product? It has a good support team that is very much willing to help us with our inquiries. It also has ...
Read more
TaxJar security and data handling
Key compliance certifications and security features for IT and security teams evaluating TaxJar.
Certifications
Security features
Developer & data
Alternatives to TaxJar
TaxJar Support Options
Frequently Asked Questions About TaxJar
Common questions buyers ask before choosing TaxJar.
TaxJar is a strong fit if: You run an e-commerce or retail business selling across multiple channels.; You want automated product categorization and real-time sales tax calculations.. Consider alternatives if: You are a large enterprise requiring extensive multi-state tax customization.; You need immediate phone or live chat support for urgent tax issues..
Buyers commonly note the following limitations of TaxJar: Limited support options, lacking chat and phone support causing delays; Pricing perceived as high for some user levels; Complexity in setting up state configurations for Auto-File causing initial difficulties.
Some top alternatives to TaxJar includes ClearTax GST Software, autoTax, Thomson Reuters ONESOURCE, ONESOURCE Indirect Tax and Avalara.
TaxJar offers Free Trial, Subscription pricing models
The starting price of TaxJar is $17/Month
Ready to try it?
Get started with TaxJar
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].