9.7
Spot Score
tawk.to Reviews in July 2026: User Ratings, Pros & Cons
Engage with customers in real-time, effortlessly.
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tawk.to Reviews & Ratings
Spotsaas Editor’s POV
Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
tawk.to pros and cons
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing smooth communication and quick responses.
Offers a strong free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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Showing 51-60 out of 274
HV
Hessel van der Veen
06/21/22
Unhappy to see 1 star ratings
Unhappy to see 1 star ratings, as a developer I can say its a very nice lightweight plugin with ability to never mis a chat call trough there iOS and Android app! For people that have no computer or IT skills, everyone including yourself can install this third party software to their websites and webshops. So don't rate 1 star on a team who is working hard for a free chat service for your business!
HV
Hessel van der Veen
06/21/22
Unhappy to see 1 star ratings
Unhappy to see 1 star ratings, as a developer I can say its a very nice lightweight plugin with ability to never mis a chat call trough there iOS and Android app! For people that have no computer or IT skills, everyone including yourself can install this third party software to their websites and webshops. So don't rate 1 star on a team who is working hard for a free chat service for your business!
MH
Marc Hajj
06/14/22
JAO and Ceasar the Best support EVER!!!
Thank you JAO and Ceasar for the 2 days Zoom call and follow-up, such great support and now my website has a live chat widget box for Arabic and if the client change to English, it shows English words, no one, and no software in Shopify was able to do that, only tawk.to made my day and was able to fix this bilingual issue and this will make our company and clients so happy!
MH
Marc Hajj
06/14/22
JAO and Ceasar the Best support EVER!!!
Thank you JAO and Ceasar for the 2 days Zoom call and follow-up, such great support and now my website has a live chat widget box for Arabic and if the client change to English, it shows English words, no one, and no software in Shopify was able to do that, only tawk.to made my day and was able to fix this bilingual issue and this will make our company and clients so happy!
SG
Sharpshooter Gaming
06/08/22
Awesome for customer
It's awesome for getting high sells , when customer visit website , it awesome option to get notification and send massage to customer so he can buy the product , thank you tawk love you ❤️😍
SG
Sharpshooter Gaming
06/08/22
Awesome for customer
It's awesome for getting high sells , when customer visit website , it awesome option to get notification and send massage to customer so he can buy the product , thank you tawk love you ❤️😍
AU
Anonymous User
05/31/22
"Good online chat for any business purpose and industry"
What do you like best about tawk.to? I know Tawk Chat very well since my first job. It appeared to be very helpful to communicate with online visitors and automate some of that communication. No I often use Tawk on my personal landing pages. For example if there is a vacancy on our website, I ask to add Tawk code on that page so I can reply to candidates immediately. What do you dislike about tawk.to? The best way to use Tawk is on the desktop. The mobile app is good, but I would prefer ...
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AU
Anonymous User
05/22/22
"Killer of all paid online chats"
What do you like best about tawk.to? Tawk is an online chat which offers almost all PRO features like triggers, automation, agent management, and widget management for free. It also has a good mobile app. You can install TAWK to as many of your websites as you wish, and again - it's free. What do you dislike about tawk.to? It is unfair to complain about something you get as a freemium. If you use Tawk long enough to learn all of its features, there is nothing to complain. If they add a ...
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GG
Gavin Giss
05/09/22
Nice experience
Good ticket system but the notification is too loud
KS
Kevin S
04/25/22
"Nice Live chat software with good notification"
What do you like best about tawk.to? Notification is the best in tawk and tracking is also great as we can see the customer location What do you dislike about tawk.to? There is no chatbot feature available in tawk Recommendations to others considering tawk.to: Chat Bot and social media integrations. What problems is tawk.to solving and how is that benefiting you? Customer support at the correct time.
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