9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 81-90 out of 2962
AU
Anonymous User
05/02/23
"Great tool for telephony only, not so great for multi-channel"
What do you like best about Talkdesk? Telephony experience, call quality, global availability. What do you dislike about Talkdesk?
DV
Dênis V
05/02/23
"It's a very good experience for those who want take the customer experience for the next level"
What do you like best about Talkdesk? It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems.
BH
Brandon H
04/18/23
"Easy to use"
What do you like best about Talkdesk? I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use. When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
BH
Brandon H
04/18/23
"Easy to use"
What do you like best about Talkdesk? I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use. When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it
BG
Bhavin G
04/14/23
"Very smooth implementation and transition"
What do you like best about Talkdesk? Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX)
BG
Bhavin G
04/14/23
"Very smooth implementation and transition"
What do you like best about Talkdesk? Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX)
AM
Ayesha M
04/04/23
"It is easy to use and shows your your availability"
What do you like best about Talkdesk? It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.
AM
Ayesha M
04/04/23
"It is easy to use and shows your your availability"
What do you like best about Talkdesk? It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.
DV
Dishant V
03/19/23
"Amazing experience"
What do you like best about Talkdesk? The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available.
IM
Ingrid M
03/08/23
"Poor experience"
What do you like best about Talkdesk? Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].