9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 821-830 out of 2962
AU
Anonymous User
08/06/21
"User friendly, plug and play solution - lacks customization"
What do you like best about Talkdesk? Preloaded dashboards and reports are great, visually pleasing graphs and charts, easy for novices to understand and interpret. Great help functions to explain metric definitions and calculations. Intuitive and requires little to no training to use effectively.
NS
Nikhil S
08/05/21
"Talkdesk has a great UX, very easy to use and develop reporting for various business requirements."
What do you like best about Talkdesk? It's ability to create so many reports for business needs. What do you dislike about Talkdesk?
AU
Anonymous User
08/05/21
"Platform is good!!"
What do you like best about Talkdesk? Easy to use dial pad and transfer features. What do you dislike about Talkdesk?
BP
Ben P
07/22/21
"Talkdesk Review"
What do you like best about Talkdesk? I appreciate the flexibility and amount of information the talk desk provides. The training was simple, and the callbar app is very user-friendly. It allows us to look up phone numbers and transfer to coworkers easily. This makes it a great system to use for both our coworkers and our customers. The system is also very easy to log into everyday. I have never had any issues logging into the app.
MD
mary d
07/22/21
"Easy and quick way to login, every time I come in for work its literally 2 clicks away"
What do you like best about Talkdesk? The options of being able to go into different statuses What do you dislike about Talkdesk?
BP
Ben P
07/22/21
"Talkdesk Review"
What do you like best about Talkdesk? I appreciate the flexibility and amount of information the talk desk provides. The training was simple, and the callbar app is very user-friendly. It allows us to look up phone numbers and transfer to coworkers easily. This makes it a great system to use for both our coworkers and our customers. The system is also very easy to log into everyday. I have never had any issues logging into the app.
AU
Anonymous User
07/13/21
"TalkDesk"
What do you like best about Talkdesk? Ease of use and how fluid the software works and pairs with others. What do you dislike about Talkdesk?
AU
Anonymous User
07/13/21
"I've had little issues since I first started using it, love being able to warm transfer a call."
What do you like best about Talkdesk? I like having the choice to warm transfer a call to someone then fill them in before I connect the customer to the person. The call bar that will stay on your screen at all times is a perfect way to keep you on top of calls when you have a busy day. Having the choice to change your status to receive calls from available to away is extremely helpful as well to ensure you can have a break without worrying you will miss a call.
AU
Anonymous User
07/13/21
"My Talkdesk Experience"
What do you like best about Talkdesk? It is effortless to use and very simple to get set up. Whoever designed the Callbar should be commended for its ease and simplicity of design. The tutorial that we use at the beginning of the installation was very informative and straightforward to understand. It's easy to make transfers and set your call status. Very intuitive, and the design of it is clear to determine its use.
AU
Anonymous User
07/13/21
"Easy to use, few technical problems. Not bad"
What do you like best about Talkdesk? Simplicity and easy to understand. Easy for the common person to use. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].