9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 811-820 out of 2962
TT
Tim T
08/16/21
"Great solution for our global company"
What do you like best about Talkdesk? Being 100% cloud-based SAAS, Talkdesk supports our geographically dispersed, global employee base perfectly. It fits into our IT initiatives to decentralize and is easier to support than our prior on-prem solutions. The onboarding process and training avail for all users ranging from basic agents to administrators is well put together and easy to understand.
PB
Paolo B
08/16/21
"Rock solid performance, continue innovation"
What do you like best about Talkdesk? Rock-solid performance: no outages, no performance deterioration. Continous improvement and new feature
AU
Anonymous User
08/16/21
"Unintuitive platform"
What do you like best about Talkdesk? The system that forces the agents to become available What do you dislike about Talkdesk?
TT
Tim T
08/16/21
"Great solution for our global company"
What do you like best about Talkdesk? Being 100% cloud-based SAAS, Talkdesk supports our geographically dispersed, global employee base perfectly. It fits into our IT initiatives to decentralize and is easier to support than our prior on-prem solutions. The onboarding process and training avail for all users ranging from basic agents to administrators is well put together and easy to understand.
AU
Anonymous User
08/16/21
"A best app to get in touch with people in abroad on call. easy to use and access"
What do you like best about Talkdesk? Best thing about this app is very user friendly , you actually don't have see any cideo or need any training to use it, just download and start using
PB
Paolo B
08/16/21
"Rock solid performance, continue innovation"
What do you like best about Talkdesk? Rock-solid performance: no outages, no performance deterioration. Continous improvement and new feature
KM
Kole M
08/13/21
"Mostly Positive Experience"
What do you like best about Talkdesk? Versatile and easy to use. Setup and integrations are easy to configure. End-users find the experience clean and it is *mostly* without technical issues. We use this with Salesforce and we have not had any issues with that connection. Very customizable.
SS
Sara S
08/10/21
"TalkDesk Experience"
What do you like best about Talkdesk? My favorite part about Talkdesk is the ease of the interface in both the widget and the web mode. Additionally, as a Level One Support Manager, I find the new live reporting feature extremely helpful when tracking productivity, performance gaps and overall call center management. These metrics are invaluable when meeting with my team as we discuss growth points. Lastly, these data points support the cases I build for workforce management when I present ...
Read more
AU
Anonymous User
08/07/21
"Very helpful in getting insights about my team"
What do you like best about Talkdesk? I like the Dashboards, It's very informative and flexible based on my needs. I was able to see a bigger picture on how my the team is doing with their calls real time. The reports are also helpful if I want to get into particulars on how my team is doing.
AU
Anonymous User
08/06/21
"Great overall"
What do you like best about Talkdesk? I like that different features can be used—for example, the warm transfer vs. a cold transfer. Also, it is pretty easy to use and understand
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].