9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 731-740 out of 2962
AU
Anonymous User
10/14/21
"Talkdesk Usability"
What do you like best about Talkdesk? Talkdesk provides useful tools for monitoring Inbound/Outbound call activity as well as live monitoring of agent status
SA
Susan A
10/14/21
"TalkDesk is exactly what we need"
What do you like best about Talkdesk? Excellent product and their customer service is efficient, friendly and really seems to care about their customer and their product.
AU
Anonymous User
10/14/21
"Simple yet detailed service"
What do you like best about Talkdesk? The ability to pull up my teams stats very simply. What do you dislike about Talkdesk?
AU
Anonymous User
10/14/21
"An extremely reliable partner"
What do you like best about Talkdesk? Their commitment to ensuring that our business needs are addressed is top-notch. What do you dislike about Talkdesk?
AU
Anonymous User
10/14/21
"The interface is very easy and basic. Easy to use and navigate."
What do you like best about Talkdesk? Very reliable, and when the system goes down, it’s back up in no time. What do you dislike about Talkdesk?
JS
Josh S
10/14/21
"TalkDesk easy to setup and use"
What do you like best about Talkdesk? Studio is amazing to work with, I can build a IVR in a few minutes or add a change. This makes a world of difference when working on changing things
AU
Anonymous User
10/13/21
"Great Customer Service"
What do you like best about Talkdesk? Anytime I have an issue, their customer support is quick to respond and stick with you until the issue is resolved. What do you dislike about Talkdesk?
AG
Alexandru G
10/11/21
"Talkdesk is friendly user , and it helps us to connect with our customers faster. i Highly Recommend"
What do you like best about Talkdesk? The way you can modify the app according to your needs. What do you dislike about Talkdesk?
A
Angela
10/07/21
Great value for money
PROS: Talkdesk is very versatile that we can manage calls whether being made at the office or remotely. It allowed work-from-home arrangements without compromising the quality of our operations. Another reason we enjoy Talkdesk is its very reliable integration with various software like Salesforce, and other CRM tools. This way, we don't have to monitor each platform every so often as we are ensured that the notifications we receive in linked platforms, we will receive in Talkdesk.
AU
Anonymous User
10/06/21
"Talkdesk performance has been a up and down experience."
What do you like best about Talkdesk? The reporting tools and live dashboard are great resources. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].