9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 51-60 out of 2962
BL
Bonnie L
10/09/23
"Call center solutions"
What do you like best about Talkdesk? Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy.
WC
William C
10/09/23
"TalkDesk help in contact center management"
What do you like best about Talkdesk? Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation.
KK
Keyurvan K
09/22/23
"Evolving Contact Center Solution"
What do you like best about Talkdesk? Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution. Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min.
GS
Gurstinder S
09/21/23
"Talkdesk is easy to use and it cannects to the call even with the slow internet connection."
What do you like best about Talkdesk? The thing I like the most is that we can track all the calls by just entering the phone number or the agent name and it gives all data of when we called and for how many minutes we talked on that number.
AU
Anonymous User
09/10/23
"The Platform is nice for Conversation specially if you are on the GO MODE"
What do you like best about Talkdesk? The Platform is friendly for Conversation, especially if you are on the GO MODE, What do you dislike about Talkdesk?
KR
KRISHANU ROY C
08/22/23
"Feeback for talkdesk"
What do you like best about Talkdesk? Easy to connect and user friendly. Easy to download reports What do you dislike about Talkdesk?
PT
Patricia T
08/21/23
"Good application"
What do you like best about Talkdesk? It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
AU
Anonymous User
08/18/23
"Lacking in help desk"
What do you like best about Talkdesk? Initial training and interactions were excellent. What do you dislike about Talkdesk?
IF
ignacio F
08/15/23
"Good but"
What do you like best about Talkdesk? The way we can handle calls, the stability and the support we have is really good What do you dislike about Talkdesk?
MG
Mélanie G
08/13/23
"User adaptation is very easy. Reporting is quite complexe"
What do you like best about Talkdesk? Having a web platform to view dashboard and also an app to take calls What do you dislike about Talkdesk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].