9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 571-580 out of 2962
AU
Anonymous User
02/23/22
"Made a big difference for our team!"
What do you like best about Talkdesk? Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.
ME
mahmoud e
02/23/22
"Reliable tool"
What do you like best about Talkdesk? Talkdesk provide a variety of solution that can accommodate to mobile business What do you dislike about Talkdesk?
AU
Anonymous User
02/23/22
"Happy with Talkdesk"
What do you like best about Talkdesk? I like the UX of their application, and how we have the option to update IVRs and dashboards on the fly What do you dislike about Talkdesk?
KF
Katherine F
02/23/22
"Employee Using Talk Desk Daily!"
What do you like best about Talkdesk? Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
AU
Anonymous User
02/23/22
"Made a big difference for our team!"
What do you like best about Talkdesk? Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.
KF
Katherine F
02/23/22
"Employee Using Talk Desk Daily!"
What do you like best about Talkdesk? Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
AG
Alberto G
02/22/22
"Very easy, I can find and generate my reports quick"
What do you like best about Talkdesk? graphics and data is easy to find it and friendly Connection agents What do you dislike about Talkdesk?
AU
Anonymous User
02/21/22
"Love the Dashboard and reporting feature"
What do you like best about Talkdesk? Ability to do warm transfer on any call and stop recording as needed What do you dislike about Talkdesk?
SS
Shani S
02/21/22
"Talk Desk is fast and efficient."
What do you like best about Talkdesk? Omnichannel and the phone system is very helpful. What do you dislike about Talkdesk?
AU
Anonymous User
02/21/22
"Love the Dashboard and reporting feature"
What do you like best about Talkdesk? Ability to do warm transfer on any call and stop recording as needed What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].