9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 371-380 out of 2962
JF
justine f
07/07/22
"It is a very smooth program with little to no problems"
What do you like best about Talkdesk? I like how quick and responsive it is!!! What do you dislike about Talkdesk?
BB
Benny B
07/07/22
"Great app"
What do you like best about Talkdesk? I like how fast it is. I love the layout. What do you dislike about Talkdesk?
LN
Leesa N
07/06/22
"I love Talkdesk for its ease of use"
What do you like best about Talkdesk? I love many things about Talkdesk, but one of the things I appreciate most is the ease of use. The interface is so simple and easy to navigate, and I love that I can easily customize my call flows and settings to match my specific needs. Also, using Talkdesk with my existing CRM system is a huge plus!
CG
Caleb G
07/06/22
"Talk Desk is great! Reporting is amazing and very detailed. Service is extremely customizable"
What do you like best about Talkdesk? The live reporting is great because I can see employee phone status which are also logged; this is very important when you have remote employees. Observe AI is incredible and allows for easy qa checks and ensuring customer satisfaction
AU
Anonymous User
07/06/22
"flexible tool"
What do you like best about Talkdesk? Very flexible tool for creating dashboards based on the company's Service Level and performance. Gives you a lot of options for data visualization and support....
MK
Mariam K
07/06/22
"Best for call centers"
What do you like best about Talkdesk? Most helpful is that you receive calls in time and as a team leader you can monitor them live. One of the best thing is that it has extension in chrome and you can make outbound calls with just one click.
AU
Anonymous User
07/06/22
"Talkdesk is a very useful live tool to check and track calls made/lost/time and so on!"
What do you like best about Talkdesk? I really like the intuitiveness of it, how we can create views according to our needs. What do you dislike about Talkdesk?
AU
Anonymous User
07/06/22
"User Friendly"
What do you like best about Talkdesk? The automatic one-click button you can hover over to make a call instead if inputting it into the dial pad. What do you dislike about Talkdesk?
AU
Anonymous User
07/06/22
"Excelent Software"
What do you like best about Talkdesk? Reports, as a Salesforce analyst, talkdesk has amazing options for calls reports, also area code presence continues to amaze me how helpful it is.
RM
Richard M
07/06/22
"Reliable, no outages, good quality WW service network platform"
What do you like best about Talkdesk? TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :)
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].