9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 361-370 out of 2962
EG
Edward G
07/11/22
"i works really good saudio"
What do you like best about Talkdesk? audio sounds great it works fine and is updated up to date What do you dislike about Talkdesk?
AU
Anonymous User
07/11/22
"Just a bit short of Amazing"
What do you like best about Talkdesk? The most helpful thing about Talkdesk is being able to pull all your communication data into the same place. The interface is very simple and intuitive. The integrations are very flexible and easy to use. The builder for the IVR is very flexible and intuitive. It makes the creation and testing very simple. There are some amazing dashboards and reports. The ability to track all calls with full call detail and pull up all activity from a customer and go ...
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MN
Maria N
07/11/22
"Talkdesk is user friendly."
What do you like best about Talkdesk? I can make my own groups of agents where I can find them quick to listen to their live calls. What do you dislike about Talkdesk?
LQ
Linamandla Q
07/09/22
"TalkDesk makes it easy to monitor and manage your team."
What do you like best about Talkdesk? Talkdesk, a cloud-based phone center software, helps businesses improve customer satisfaction and increase sales conversion rates. Our customer service department has been using Talkdesk for more than a year and has found it to be highly user-friendly with excellent support. The pricing is competitive, and integration with other platforms is a plus. Customer service improvement is a fantastic benefit of this software.
LS
Luis S
07/08/22
"Very friendly and easy to use, practical when i needed it the most"
What do you like best about Talkdesk? How the tabs are structured it is very easy to find the tabs/options we are looking for What do you dislike about Talkdesk?
AU
Anonymous User
07/08/22
"Pros and Cons"
What do you like best about Talkdesk? It was a user-friendly experience and easy to understand User Interface. What do you dislike about Talkdesk?
MB
Mark B
07/08/22
"Talkdesk is an excellent tool for businesses of all sizes."
What do you like best about Talkdesk? From a user's perspective, Talkdesk is simple and effective. Calls are recorded flawlessly and the quality is excellent. Administrators can create dashboards to see a complete view of their agents' performance. Coaching enables you to help agents navigate difficult cases effectively.
AG
aashish g
07/08/22
"Great Solution - Highly Recommended"
What do you like best about Talkdesk? Flexibility and the independence the tool provides to configure as per business needs. We can modify the IVR's and flows right away without waiting for IT or Talkdesk to do it for us.
AU
Anonymous User
07/07/22
"Constantly Improving Product but Still Needs Improvements"
What do you like best about Talkdesk? I like that the product is constantly improving and that they have frequent releases. Talkdesk has 3 releases a year and has been improving their products. Their support team is also responsive and always helpful. Our interactions with our CSM, AE, and different team members have all been great.
AU
Anonymous User
07/07/22
"Excellent tool for customer service center automation and call routing"
What do you like best about Talkdesk? Excellent tool for customer service center automation and call routing. Works great with CRM integration User experience - ease of use and minimal learning curve
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].