TalkDesk Reviews in July 2026: User Ratings, Pros & Cons

"TalkDesk Is Pretty Cool"

What do you like best about Talkdesk? I love how it records your conversations! This is perfect for training purposes. Before we had to use another software paired with our current software to record conversations. That was a pain and half the time it didn't work. TalkDesk is pretty easy to use and that's awesome for our team :) We have also eliminated our issue of dropped calls!

"Easy to use fully integrated Salesforce Calling Software"

What do you like best about Talkdesk? Talkdesk is great software that makes the calling process and integration with Salesforce really easy. With the easy click to call we are easily able to navigate salesforce and make the necessary calls. The software easily integrates with many different tools and provides great call reporting and monitoring.

"Not sure it is better than Google Voice"

What do you like best about Talkdesk? I like that it keeps all of my calls in one place, so I can go listen to my voicemails anywhere What do you dislike about Talkdesk?

"Great call center solution for distributed companies"

What do you like best about Talkdesk? The ability for my agents to be able to field calls from any of our offices or even from home. We're a distributed company with offices in multiple locations and Sales agents who work remotely. Talkdesk gives us the flexibility to route calls anywhere my agents are and I don't have to put in the traditional expensive enterprise phone systems.

"Great for integration"

What do you like best about Talkdesk? Desk integration and call recording links What do you dislike about Talkdesk?

"Great product if you need to make calls"

What do you like best about Talkdesk? First of all, the cheap fares. Also how it is really easy to use and how it has way more coverage than other similar products. The ability to record calls and go back to listen to them is great.

"Talkdesk has improved our customer support and sales tremendously!"

What do you like best about Talkdesk? It's hard to pick just one thing but the call Queue and Automated Call back features have helped our sales our customer support by cutting down on time returning calls. Previously people only had the option to leave a voicemail when we were on the line with another customer. That meant we had many calls to return during a typical day. When making many of those return calls we often received a voicemail which meant we ended up playing a lot of phone tag. ...

"A high-end call center at a great price"

What do you like best about Talkdesk? Talkdesk provides a high-end VoIP call center at a very reasonable price. It's really easy to setup, and the features are the same from other vendors at 2-3x the cost. Support is excellent. They're a company it's truly a pleasure to work with.

"Talkdesk: aka Mighty Joe Young, less customizable then others, but quickly improving and easier to u"

What do you like best about Talkdesk? The best aspect about talkdesk is their responsiveness and their product team. They have a great product, and in the 5 months we've used them they have made that product exponentially better because of their responsive support team and their accessible product team.

"User friendly and relatively straightforward to deploy. Excellent customer service."

What do you like best about Talkdesk? We have integrated Talkdesk with our Nimble CRM database. This integration with its click-to-dial functionality has dramatically increased call volumes from our outbound sales team. As call dispositions in TalkDesk (and recordings of the call itself) are automatically recorded as a note against the contact record in Nimble we have a complete record of who said what to whom and when - vital for getting a 360 degree view of the customer. Integration of ...