9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2401-2410 out of 2962
AU
Anonymous User
03/20/19
"Extremely Useful Tool"
What do you like best about Talkdesk? We use Talkdesk to handle all inquiries, both inbound and outbound. Talkdesk makes it easy to quickly handle our calls. What do you dislike about Talkdesk?
K
Katie-Lyn
03/20/19
The only telecommunication system needed!
TalkDesk is reliable! It is the only reliable telecommunication system that I use on a daily basis at my office to connect with our clients. When other web-based telecommunication systems fail, TalkDesk is my go-to! I can always trust TalkDesk to efficiently connect me with clients.
JH
Jonathan Harris
03/20/19
Talkdesk is awesome
Talkdesk is awesome. It makes reviewing phone calls so easy for my business.
NF
Nicole F
03/20/19
Great
Great, easy to use, clean, and overall awesome!
T
Tony
03/20/19
Absolutely Great
Having used similar systems (and even ones our company has tried to build in house), I can honestly say that this is a perfect solution for working in a call center environment. Answering calls, entering notes, managing my ready status is very quick and user friendly; I really like seeing the different metrics for my call handle times as well.
MT
Matt Tiedermann
03/20/19
I love using Talkdesk
Talkdesk is AWESOME!I love using Talkdesk. Very user friendly and makes it easy to keep track of my tickets.
NC
Natalie C
03/20/19
"Easy to Use"
What do you like best about Talkdesk? The system is very user friendly and has the features a small call center needs. I like that I can add things myself as the super user and not need to send everything to support.
L
Laura
03/20/19
The best contact center out there.
As an everyday tool, Talkdesk is the one. It's simple to use, there are rearely any problems and when there are it's usually fixed by calling again or contacting the quick and helpful customer service team.
SY
Sarah Y
03/20/19
"Easy to use and saves time"
What do you like best about Talkdesk? I like that I am now able to transfer calls to different departments within my company. It also allows for us to work from home on days I am unable to come into the office.
TW
Tanner Wright
03/20/19
We have been using talkdesk for about a…
We have been using talkdesk for about a year now and it has been instrumental in improving our effectiveness on calls and getting the correct data in how we can improve.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].