9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2311-2320 out of 2962
SP
Sadie P
04/05/19
"An Honest Review "
What do you like best about Talkdesk? I like the fact that you can visibly see the queue and the amount of time the calls have been waiting in the queue. I also like that you talk desk records your calls so you can easily go back and review them.
AU
Anonymous User
04/05/19
"Love TalkDesk!"
What do you like best about Talkdesk? Easy to have extension into SF so you can easily just click on a number and it dials What do you dislike about Talkdesk?
MT
Mia T
04/05/19
"Talkdesk is pretty reliable."
What do you like best about Talkdesk? I like the Talkdesk allows the reporting tab. This allows me to see how long I've been in a certain function. Keeps me honest and helps me with time management.
RM
Rita M
04/05/19
"Talkdesk review "
What do you like best about Talkdesk? The ability to transfer to a specific person within the phone que, also being able to view stats of specific users and groups. Being able to communicate with countries all over the world- dialing out to different countries and being notified that a caller is dialing us from another country.
AU
Anonymous User
04/05/19
"Talkdesk Excellency "
What do you like best about Talkdesk? I like the way the blind transfer goes fast and smooth and also the 3-way call is without any interruptions. What do you dislike about Talkdesk?
ZS
Zach S
04/05/19
"TalkDesk is the best "
What do you like best about Talkdesk? I love how easy it to create and understand exactly what is happening on the sales floor. We're able to track everything much clearer and have a better overall understanding of our KPI's and metrics. I would highly recommend TalkDesk.
AT
Adrijana T
04/05/19
"My experience with Talk Desc "
What do you like best about Talkdesk? I am using TalkDesc for almost two years now and to be honest, the experience is great! I love that it's user-friendly and it's easy to create reports for anything you want. We can monitor everything. The productivity of the team, the number of calls, the duration, how long does it take for a person to answer the phone. In general; Our work life became so much easier since we started using this tool.
AU
Anonymous User
04/05/19
"Excellent "
What do you like best about Talkdesk? It is so easy to use, and the quality is great! What do you dislike about Talkdesk?
JL
Jinju L
04/05/19
"Good tool "
What do you like best about Talkdesk? it has every feature that is required to do my job right What do you dislike about Talkdesk?
AU
Anonymous User
04/05/19
"Talkdesk Excellency "
What do you like best about Talkdesk? I like the way the blind transfer goes fast and smooth and also the 3-way call is without any interruptions. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].