SysAid Reviews in July 2026: User Ratings, Pros & Cons

Sysaid Rocks

What do you like best? Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require notification to multiple departments. With Sysaids self-service unlock you don't need another app to allow user unlock their accounts and this saves on the footprint on your device with only one agent. and with escalation rules and routing you can automate communication to ...

My experience with SysAid

What do you like best? Is a complete tool for administrate: request, incidents and problems, keep update our asset, and help us to create a culture organization about the single point of contact. have the option to conect remote to another machien ad take the control. With the mobile app our team know in real time when a tikcet has been assigned and can begin to process. With the integration with Qlik the dashboards provider most fast the information that we need, and this was a ...

SysAid Review - Medium IT Company

What do you like best? Price Integrations Self-Service Portal What do you dislike? Network Deployment browser has cache issues Show More Recommendations to others considering the product: Take in account it is a web browser interface, also the network deploy is not at peak yet What problems are you solving with the product? What benefits have you realized? It is stable Responsive

My experience with SysAid

What do you like best? Is a complete tool for administrate: request, incidents and problems, keep update our asset, and help us to create a culture organization about the single point of contact. have the option to conect remote to another machien ad take the control. With the mobile app our team know in real time when a tikcet has been assigned and can begin to process. With the integration with Qlik the dashboards provider most fast the information that we need, and this was a ...

SysAid Review - Medium IT Company

What do you like best? Price Integrations Self-Service Portal What do you dislike? Network Deployment browser has cache issues Recommendations to others considering the product: Take in account it is a web browser interface, also the network deploy is not at peak yet What problems are you solving with the product? What benefits have you realized? It is stable Responsive

Is a great help desk. The implementation was very fast.

What do you like best? The pre-sales, and post-sales was excelente. The support is great, the personal have talent. What do you dislike? Nothing. The product an service are of first level. Show More Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? The time of response. The communication with the end user. The follow up of the tickets.

SysAid Setup

What do you like best? SysAid has been very good at helping us set up and customize our implementation What do you dislike? Nothing yet. We are still working to fully implement. Recommendations to others considering the product: We looked at a few other solutions and choose SysAid for it's features and ease of use. What problems are you solving with the product? What benefits have you realized? We needed to replace a home-grown help desk ticketing solution. We like the ease ...

Excellent tool for marketing

What do you like best? Support, Intuitive and seamless process involved in getting things done. What do you dislike? When started off things were a big laggy but as time past things drastically improved Recommendations to others considering the product: Go for it for! You snooze, you loose What problems are you solving with the product? What benefits have you realized? The simple design user interface allows everything to work together seamlessly.

Great software with excelent customer service.

What do you like best? It lets me organize my tasks to completion. What do you dislike? So far haven't found anything that I dislike. What problems are you solving with the product? What benefits have you realized? 100% more productive.

Affordable and customizable service desk

PROS & CONS What are the best aspects of this product? The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is easy to customize it and control every feature. The customer support is also amazing. What aspects are problematic or could work better? There are a few disadvantages. First, you cannot integrate SysAid with third party applications. Second, SysAid has a lot of ...