SysAid Reviews in November 2026: User Ratings, Pros & Cons

Easy to set up, easy to use.

What do you like best? You have everything in one place and allows you to stay focused on what you need to do. If you have the ITSM aproach SysAid helps a lot for everyone ( management, help desk, end-user, support staff). The SLA configuration and compliance help a lot for the support staff, so they can focus on improving the service. A new interface, it makes a lot easier. What do you dislike? Just minor tweaks for the personalized reports and the SLA's are a little bit tricky ...

Is a great help desk. The implementation was very fast.

What do you like best? The pre-sales, and post-sales was excelente. The support is great, the personal have talent. What do you dislike? Nothing. The product an service are of first level. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? The time of response. The communication with the end user. The follow up of the tickets.

SysAid Setup

What do you like best? SysAid has been very good at helping us set up and customize our implementation What do you dislike? Nothing yet. We are still working to fully implement. Show More Recommendations to others considering the product: We looked at a few other solutions and choose SysAid for it's features and ease of use. What problems are you solving with the product? What benefits have you realized? We needed to replace a home-grown help desk ticketing solution. We ...

The Sysaid system is excellent for the development of the Service Desk

What do you like best? The best functionality is the handling of tickets with automatic routing and SLA by categories. What do you dislike? That the application documentation lacks information for the most current version. Show More Recommendations to others considering the product: This tool is quite useful for incident and request management. What problems are you solving with the product? What benefits have you realized? Incidents related to the institution's systems, ...

Best cost effective ticketting system !

What do you like best? The software are really user friendly, you can make great report and the asset mangement is near perfect. It easy to find something when your research asset or some incident or request. We can configure the view you want to check the list of asset or user, each list of item can be customize in the most case. You can create diverse company so if you are a multi site company it's can be a very nice option, you can set company administrator and seperate the users by ...

The Sysaid system is excellent for the development of the Service Desk

What do you like best? The best functionality is the handling of tickets with automatic routing and SLA by categories. What do you dislike? That the application documentation lacks information for the most current version. Recommendations to others considering the product: This tool is quite useful for incident and request management. What problems are you solving with the product? What benefits have you realized? Incidents related to the institution's systems, as well as ...

Sysaid Rocks

What do you like best? Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require notification to multiple departments. With Sysaids self-service unlock you don't need another app to allow user unlock their accounts and this saves on the footprint on your device with only one agent. and with escalation rules and routing you can automate communication to ...

Great software with excelent customer service.

What do you like best? It lets me organize my tasks to completion. What do you dislike? So far haven't found anything that I dislike. What problems are you solving with the product? What benefits have you realized? 100% more productive.

Is a great help desk. The implementation was very fast.

What do you like best? The pre-sales, and post-sales was excelente. The support is great, the personal have talent. What do you dislike? Nothing. The product an service are of first level. Show More Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? The time of response. The communication with the end user. The follow up of the tickets.

Affordable and customizable service desk

PROS & CONS What are the best aspects of this product? The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is easy to customize it and control every feature. The customer support is also amazing. What aspects are problematic or could work better? There are a few disadvantages. First, you cannot integrate SysAid with third party applications. Second, SysAid has a lot of ...