SysAid Reviews in July 2026: User Ratings, Pros & Cons

SysAid Setup

What do you like best? SysAid has been very good at helping us set up and customize our implementation What do you dislike? Nothing yet. We are still working to fully implement. Show More Recommendations to others considering the product: We looked at a few other solutions and choose SysAid for it's features and ease of use. What problems are you solving with the product? What benefits have you realized? We needed to replace a home-grown help desk ticketing solution. We ...

Is a great help desk. The implementation was very fast.

What do you like best? The pre-sales, and post-sales was excelente. The support is great, the personal have talent. What do you dislike? Nothing. The product an service are of first level. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? The time of response. The communication with the end user. The follow up of the tickets.

Easy to set up, easy to use.

What do you like best? You have everything in one place and allows you to stay focused on what you need to do. If you have the ITSM aproach SysAid helps a lot for everyone ( management, help desk, end-user, support staff. The SLA configuration and compliance help a lot for the support staff, so they can focus on improving the service. A new interface, it makes a lot easier. What do you dislike? Just minor tweaks for the personalized reports and the SLA's are a little bit tricky ...

Great tool

What do you like best? SysAid has helped us to implement process that support our policies and all our CMDB is registered in it What do you dislike? nothing, we have been working with since 2012 and we have gotten good results. Show More Recommendations to others considering the product: ANY What problems are you solving with the product? What benefits have you realized? Control over all process that involve controls over our assets.

Excellent tool for marketing

What do you like best? Support, Intuitive and seamless process involved in getting things done. What do you dislike? When started off things were a big laggy but as time past things drastically improved Show More Recommendations to others considering the product: Go for it for! You snooze, you loose What problems are you solving with the product? What benefits have you realized? The simple design user interface allows everything to work together seamlessly.

The Sysaid system is excellent for the development of the Service Desk

What do you like best? The best functionality is the handling of tickets with automatic routing and SLA by categories. What do you dislike? That the application documentation lacks information for the most current version. Recommendations to others considering the product: This tool is quite useful for incident and request management. What problems are you solving with the product? What benefits have you realized? Incidents related to the institution's systems, as well as ...

Sysaid Rocks

What do you like best? Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require notification to multiple departments. With Sysaids self-service unlock you don't need another app to allow user unlock their accounts and this saves on the footprint on your device with only one agent. and with escalation rules and routing you can automate communication to ...

SysAid Review

What do you like best? We like the versatile customization capabilities that allow us to tailor the system to meet our needs. What do you dislike? We would like to see more robust Project Management features. Show More Recommendations to others considering the product: I highly recommend SysAid. Its versatility will be challenging for some. However, if you would like a feature rich product that you can customize to fit your needs, SysAid is a great choice! What problems are ...

Go SysAid Go!

What do you like best? Ease of Implementation, End user experience What do you dislike? Nothing that we have experienced throughout the project What problems are you solving with the product? What benefits have you realized? Automation of manual processes, providing my end users with a simple and user-friendly experience, resolving tickets quickly with less scrolling and less clicks

Great software with excelent customer service.

What do you like best? It lets me organize my tasks to completion. What do you dislike? So far haven't found anything that I dislike. Show More What problems are you solving with the product? What benefits have you realized? 100% more productive.