Swiftype Search Reviews in May 2025: User Ratings, Pros & Cons

Simple and accurate search tool

What do you like best? I like that the customization and weighting of search results is easy to update and change. If I want to make sure that a result is prominent for a search or absent for a search it is very easy to control. What do you dislike? Some of the installation instructions and steps are a little confusing for the amateur. I wish it were a little more user friendly in this regard. Recommendations to others considering the product: This is a great tool for small and ...

Simple and accurate search tool

What do you like best? I like that the customization and weighting of search results is easy to update and change. If I want to make sure that a result is prominent for a search or absent for a search it is very easy to control. What do you dislike? Some of the installation instructions and steps are a little confusing for the amateur. I wish it were a little more user friendly in this regard. Recommendations to others considering the product: This is a great tool for small ...

Swiftype has changed the way users use our site

What do you like best? How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler. What do you dislike? I was unable to combine multiple Wordpress installations Recommendations to others considering the product: Go with the Crawler not the wordpress plugin if you have time to implement it. What ...

New to Search

What do you like best? Being able to easily create search results and my current contact has been really helpful. (Mike Wong What do you dislike? A tough learning curve. Haven't looking for tutorials yet. What problems are you solving with the product? What benefits have you realized? Making sure the right products are showing up based off search.

Swiftype has changed the way users use our site

What do you like best? How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler. What do you dislike? I was unable to combine multiple Wordpress installations Recommendations to others considering the product: Go with the Crawler not the wordpress plugin if you have time to implement it. ...

It's easy to implement and customize/improve

What do you like best? It's easy to customize/adjust the weighting of search of accuracy via admin site and/or adding the custmized meta tag. What do you dislike? If we can get support in Japanese, it may be better for us in Japan. Recommendations to others considering the product: It's very easy to implement for us and provide the filtering function for users. What problems are you solving with the product? What benefits have you realized? Before we use swiftype, it was very ...

Customizable search the way it was meant to be!

What do you like best? The results filtering and ranking flexibility of Swiftype are unmatched by other solutions in the market. The admin portal is very user-friendly, even for not technical managers to cultivate successful search results. Platform offers very robust and granular options/capabilities which puts the control and power back into your own hands. What do you dislike? Very little our organization doesn't like about Swiftype, but we could have used a little more ...

Swiftype is a great product and team to work with

What do you like best? I most enjoy being able to curate content exactly as we deem appropriate. In the past we've had a frustrating experience getting our results to rank in the order we deem most appropriate for our agents and customers, if we can get it to rank at all in some cases. What do you dislike? I've not seen eye to eye with a former customer experience manager who was unwilling to provide us data I was using to justify Swiftype's continued existence in our environment. The ...

Great search tool

What do you like best? The weighting controls -- I can change the relevance of certain things within search to make sure my users get what they are looking for What do you dislike? The system definitely has a bar you have to get over to be a power user. Part of that is inherent to how powerful it is, but still -- I couldn't just hand it to someone on my team without extra training. Recommendations to others considering the product: Get a demo, it's worth your time. What problems ...

Great Search Tool for our Help Center

What do you like best? Easy implementation, customization and good reports. What do you dislike? Nothing special, I am very satisfied with the product What problems are you solving with the product? What benefits have you realized? Site search for our Help Center