SumUp Reviews in July 2025: User Ratings, Pros & Cons

I suffer from a little technopobia

I suffer from a little technopobia. But on contacting SumUp through their app. I found their prompt reply to my query about the options on payouts, very easy to understand and most helpful.

If you are looking for a card machine…

If you are looking for a card machine to take to craft fairs and markets etc, this has to be the one to go for! I bought this about 6 months before the first lockdown hit, it arrived part charged so I finished the process and off to market we went. Every time I have used this machine I have had no bother whatsoever, the worst thing that can happen for me is to lose the signal on my phone and then I can't process transactions, but, so far so good. I can't praise this machine enough, I have ...

Yet another company that don't answer the phone!!

I purchased a sumup card reader but had issues with it losing connection with my phone & constantly having to re-connect it to my phone app. I couldn't see how this was going to be acceptable to my customers so I returned it to the retailer after only a few days. That was 2 weeks ago. I have been trying, without any joy, to contact sumup to get some guidance on how I remove all my details & close my account. I emailed their "customer support" team & 5 days later received a reply stating I ...

Cutting edge payment service with ever…

Cutting edge payment service with ever expanding tools and solutions. SumUp is the perfect solution for individual entrepreneurs and small businesses.

Our problem of a wrong email address…

Our problem of a wrong email address took 3 attempts to resolve with the first contacts with SumUp having unkept promises made to us. We are still waiting for our account to be corrected, on something else, after 5 weeks. Overall SumUp’s customer service is very, very poor.

Disappointed :(

Whilst the unit has arrived quickly, I had an issue on Thursday (2 days ago), during their working hours linking my existing bank account to my profile and tried calling (on hold for 11 minutes then cut off), tried the chat function several times (which continually said there was someone available then kept subsequently saying there was nobody available!), emailed via the website (no reply) and then messaged their Facebook page yesterday (again, no reply). It was also impossible to track ...

Great service…

Fast and friendly service to correct our webpage address

Text messages

To many text messages before the product got here

SumUp air device…

I have been using a SumUp air device since April for my paddlesports business. It's simple, fast and works really well.

Had an issue with an uncleared…

Had an issue with an uncleared transaction, which unfortunately didn’t correct itself and sumup support team had to do it for me. Called them few times to find out how long it would take to get my funds back in my Acount but wasn’t getting any satisfactory answer so had a little rude conversation with one of the support guy for which I must apologise as he was only doing his job to the best of his knowledge….but rest of the 3 to 4 customer support advisers were really polite and helpful ...