SumUp Reviews in November 2026: User Ratings, Pros & Cons

Had to contact sumup to change my…

Had to contact sumup to change my address was sorted very fast

Problems been resolved

Problems been resolved fast and efficiently very helpful staff and capable I recommend sumup very strongly to every business

Sumup mostly good.

We've been using sumup for several years now. We have been relatively happy, although we did find it very difficult to get support. They seem to have rectified that problem, as when we had to call this time (twice), the phone was picked up pretty quickly and we got to a helpful person right away. The first person didn't really understand the problem though. We'd gotten a new card reader, and it didn't sit in the charger/printer correctly (had to press down on a certain spot to make it ...

Virtual terminal

We are very pleased with the help in setting up the operation of the virtual terminal.

Thank you

Thank you I got my money back.

Brilliant service

Brilliant service After reading some negative reviews about this mini card machine I wasn't sure to go for it, but I went as it was on promotion which I only paid £21 to get the card machine sent over to me and it took a few days to arrive, I also got some email confirmations about when the machine was going to arrive. I have to say I was impressed on how easy it was to follow the instructions I gave it a go for the first time yeasterday which was Sunday, and the money came straight into ...

Very nice

Very nice ! So quickly Onboarding and receiving payments . If SumUp can process all outgoing transfer much more faster ( Current it takes 1-3 working days, longer than expected.) It will be perfect for most of business operations !

Quick response to my question

I submitted a question concerning the SumUp Online Store. My question was answered satisfactorily within the hour.

1 year of trouble free usage

We started using Sum up about 14 months ago after many years with Worldpay. We started out with the small card reader. Everything seems to be fine, never had a problem taking payments with that . 6 months ago we got the 3g reader and integrated printer base. This unit has proved to be very reliable too and enables you to print a receipt. We ways get our payments into our business account next working day, or two just sometimes. Overall we're pleased with Sum up. Just hope that this review ...

Great, simple, low fee service

I've seen some bad reviews here, and all looks like those negative reviews about Spanish resorts where locals have the nerve to speak Spanish... Anyway, we have a SumUp device and account, we process our payments nucely with these - indeed, some delays in payouts, but expected and normal, after all, the terms, conditions and many other bit of info will let you know about the time for processing transactions before to actually start to use this service. We may (or may not) open an online ...