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SumUp - New SaaS Software

SumUp Reviews in June 2025: User Ratings, Pros & Cons

Streamline payments. Grow your business.

4

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SumUp Reviews & Ratings

4

Very Good

Based on 4 ratings & 10049 reviews

Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terible

(1389)

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Showing 6921-6930 out of 10049

C

Consumer

04/12/22

5 out of 5

Very easy to use and worthwhile

Date of experience: April 12, 2022

WV

Wouter van Doorn

04/11/22

5 out of 5

Customer Service that actually is customer service.

With SumUp, you buy and thereafter own your payment machine. After about a year, ours developed a problem in that it would not charge unless the connector to the charger was wiggled and pushed until the charging lamp lit. It got progressively worse. One call to support, and a replacement machine was sent out at no charge. That was beyond expectation.

JF

James Foley

04/10/22

3 out of 5

Obviously ideal for people on the move…

Obviously ideal for people on the move 1.69% is fair. The issues I have are if you send a payment link it’s 2.5% not 1.69% also the business account is riddled with bugs, I’ve never yet successfully taken money out myself I’ve always had to sit on chat for 30 mins or more. Also the business account has no real benefit at all they just want you to use their SumUp bank card so they can charge you for withdrawals, so avoid. Apart from that it’s still handy.

JF

James Foley

04/10/22

3 out of 5

Obviously ideal for people on the move…

Obviously ideal for people on the move 1.69% is fair. The issues I have are if you send a payment link it’s 2.5% not 1.69% also the business account is riddled with bugs, I’ve never yet successfully taken money out myself I’ve always had to sit on chat for 30 mins or more. Also the business account has no real benefit at all they just want you to use their SumUp bank card so they can charge you for withdrawals, so avoid. Apart from that it’s still handy.

G

Gates

04/09/22

5 out of 5

Great product

Fantastic product and great customer service and support

RG

Richard Grantham

04/08/22

5 out of 5

Straightforward and reliable

Straightforward, easy to set up and use.

MO

Maura O Rourke

04/08/22

5 out of 5

Sum up is brilliant I switched from…

Sum up is brilliant I switched from another provider. When I was setting up the system I found the staff extremely helpful. My customers love that they can purchase items on the spot with the hand held machine. I have recommended the Sum Up system to lots of retailers and friends in business. Thank you Sum Up for the great service

JM

julie morriss

04/07/22

5 out of 5

Card reader

Great item and after sales service is prompt and efficient. So pleased we purchased the card reader

C

customer

04/04/22

5 out of 5

Great service as usual.

Date of experience: April 04, 2022

ME

Michael Evans

04/04/22

5 out of 5

Excellent service from SumUp

Date of experience: April 04, 2022

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].