SumUp Reviews in November 2026: User Ratings, Pros & Cons

A customer broke my card reader....I…

A customer broke my card reader....I contacted SumUp through their app....in no time I was having a phone conversation with Natalia a very helpful agent....and had my replacement reader here in 3 days .....5***** from me.....

I would not recommend Sum up for bigger…

I would not recommend Sum up for bigger businesses other than for example a market stall.They cut your service off with no warning that need a further piece of information- . Very hard to get a response then .We have been left high and dry by them without a card machine after giving them everything they asked for

Lost thousands £££££s

I bought 12 card readers for our charity. We had our flagship event recently and ALL the card readers stopped which meant we lost thousands in valuable contributions. There was NO message in the dashboard. I had one email which looked and classed as spam to verify my account. BUT there was no mention of the account being blocked. Be very careful if you rely in this workflow - perhaps have a back up. The issue was revolved quickly, but it was too late and we lost thousands of pounds in ...

I hate complaining but after 10 days of…

I hate complaining but after 10 days of having payouts suspended with nearly 4K Sat there! False promises of someone’s looking into it! Not even a chargeback! What do I tell creditors? Sorry can’t pay for stock because Sumup have held my money! Just give me my money so I can carry on trading and let me move to another company!

Extremely frustrated and let down

Night. SumUp machine worked for first 2 hours. Was fully charged. The died and won't now recharge. They want me to send 2 video of me attempting to recharge at 2 different points. Like I have nothing better to do.have lost half a day's card sale and not they want me to pay 2 5% per sale instead if 1.69% to us LINK because the machine they supplied me with doesn't work. One other trader here had same issue. SumUp - Dobt bother

I ordered an SumUp device on the 23th…

I ordered an SumUp device on the 23th of June and on the 27th I paid the invoice of €146.37 cent. On the Sumup website it states when you pay for your invoice your order will be posted after 3 days they receive your payment. Unfortunately I haven’t received my order. I have emailed the company on several occasions to enquire to see is my order in the post. It took a few days before I got a reply and still no one can answer my question. It’s very frustrating as I plan to start my business in ...

Good support and easy to use system

Good support and easy to use system. Just take note that the fees are different for direct card payments and more for payment links.

Returned my card reader not recieved money

I returned my card reader a few weeks back and have checked the tracking which has confirmed it was delivered to them. I still haven't received my refund and they won't awnser emails. Terrible company!

Years Ripped off by Worldpay

Have a small repair business visiting people in their homes. Used to be with Worldpay, ~ for 8 years Actually. - Was paying £22 pm, plus 2% per transaction, - and if you forgot or didn't do the yearly PCI compliance jumped to £35pm - 24 month contract, no rolling - Sometimes the terminal would work, but most times it lost signal as soon as i entered the customers house - to complete payment!! Having used Sumup for a Couple of years now. And WOW!! Glad i switched to them. Card reader - ...

SumUp are a great company to deal with…

SumUp are a great company to deal with and the girl I spoke to today is great for the company