SumUp Reviews in October 2026: User Ratings, Pros & Cons

** WARNING ** Do not waste your time…

** WARNING ** Do not waste your time with this company. They have terrible support and will suspend your payments with no notice and are unable to resolve the issues leaving you out of pocket and cut off your income. I have learnt this from bitter experience.

Sumup will respond to queries by chat…

Sumup will respond to queries by chat or by email. They managed to resolve my query about an incorrect payment so that I could contact the customer and make a refund. They can also refund payments directly if you put the money back into their account

Absolute disgusting

Absolute disgusting If I had known you cannot get to speak to someone other than a call centre that CAN DO NOTHING FOR YOU apart from saying we are very sorry for the inconvenience and THATS IT we had a scammer trying to scam us for money and although we have all proof and sent to yourselves and blocking our account for over 2 week with not being able to withdraw but still able to take payments, we have just today received an email telling us that we are having our account closed and the ...

Very good and quality company..

Date of experience: February 03, 2023

Piper was very much on the ball …

Piper was very much on the ball 100percent in everything he done and very quick amazing really for a online company but I think the company was far too quick to interduce the sum up debt card with no real information and costs to the customers u just took over the process Williy nilly and made it to complex and I think that the cost to the customer is unknown unless you are a computer make big singns of the cost with a simple TABLE. OF.NUMBERS KEEP IT SIMPLE MOST PEOPLE LIKE IT SIMPLE AND ...

Problem solved easily and quickly

Problem solved easily and quickly. Congratulations to Sumup Support

Appauling company

Appauling company. Second time in quick succession that my card machine rejects payments by saying payment declined. Try to log in to my online account with an error saying "Our Team Are Verifying Your Account, We Will Be In Contact" cannot speak to anyone in authority to find out why this keeps happening. Disgusting and not acceptable. Another days sales lost. Will be looking at replacing my merchant and warn anyone about using this company. Dont even deserve 1 star. IN RESPONSE TO YOUR ...

Hopeless

I’ve been with SumUp for years. They acquired a different business that I did my accounting with. I’ve tried to use a payment link to help a customer to settle an invoice and it’s been a disastrous experience. SumUp don’t tell you that there is a ceiling on the value a payment link can be used for? Then one part of the business said the value could be increased and another says it can’t!! You can’t speak to anyone, it’s all a bot it’s just hopeless. It’s time to leave and move on to a ...

Account closed without no warning

Account closed without no warning. SumUp were unhappy with the way the profile was set up. Rather than work through the problem as I was attemtpting to do, they simply closed down the account. So, we can't take customer card payments any more. As I have paid for the readers, I will have to try to set up the account again, but if accounts can be closed in this heavyhanded and immediate way, there is no certainty that anyone will be able to use these readers when they need them.

I was a client with them for about a…

I was a client with them for about a week. I went on their live chat function with the apparently stupid belief that someone would actually be able to answer a question I had about their product. However, SumUp are one of those companies who have a Copy and Paste Customer Service Team - you know - those companies who employ or outsource people who don't actually know the product their employer is selling, & whom you can't actually have a productive conversation with due to the language ...