SumUp Reviews in October 2026: User Ratings, Pros & Cons

Mixed review.

Mixed review. I have used SumUp for a few years, tje account is great and easy to use. I ordered a POS machine. This has turned into a nightmare .toon over 2 weeks to come as they missed the post! I told them to forget and refund. They said to just try it. It came, the guide was easy to follow and all the system look great. But I could not get the printer to Connect . I have been trying for WEEKS to get help, so has my original contact Ben trying to reach the team. Nothing. I have asked at ...

Great system

Quick delivery of the card reader, easy set up. Worked first time

SumUp helps make sales

SumUp helps make sales. On this recent occasion the buyer was not present and I sent a payment demand which she paid. It worked seamlessly.

sumup have been absolutely useless at…

sumup have been absolutely useless at trying to help me recover money they have had in their account since September 2022. Each time I try to log in it tells me the account is being verified but no-one at sum up will tell me which phone this verification is going to as it does not come to me as the registered phone number!!! I have sent them an invoice, sent them original print out (that they sent to me!) with my name and address on it but will not answer me as my email address and phone is ...

I recently had a rather disappointing…

I recently had a rather disappointing experience with SumUp, and I believe it’s important to share my feedback with potential customers. I purchased a card reader from SumUp, and from the moment it arrived, it was plagued with technical issues. I reached out to their support team, and they sent a replacement machine. To my dismay, the replacement suffered from the same issues. SumUp promised a full refund for the card reader, which led me to return the defective machine. However, despite ...

Great Service

Been using sum up for several years now,not had any issues to really write about, on occasions when I have required assistance it's been sorted nearly instantly. 5*

I have Aphasia

I have Aphasia, a condition brought on by a stroke, I suffer worse symptoms the more stressed I get . Hence I don't use a voice phone. My sum up card suddenly stopped working , I contacted customer support and was told 3 time by 3 different people, geoffrey, is one , to call them, despite informing them of my disability. Just call them the will only ask a few questions, can a deaf person listen. My phone number needs updating so I can't access my account, despite my going through ...

Do not use this service

Do not use this service. I had fraud on the account and ask them to stop the payments. well after several days of losing money to a bunch of criminals. I decided to contact them again and still nothing. I am fed up with dealing with actors over the internet who just read from a script and no power to do anything. There just as bad as the criminals who are taking the money from the account

problems every day, support is useless

Switched to sum up several months ago after 12 years with another company. Only switched because there were no monthly charges. To be fair machine works fine most of the time. But every day I have issues. Its so slow, turns itself off for no reason, wont connect, declines payments every day, when customers have the funds. Every single day it declines payments. I used to get payments declined about twice a week. Losing sales every day because of machine. My internet works fine so there are ...

Absolutely horrendous customer service

Absolutely horrendous customer service. With a cheap price comes poor customer service. Look elsewhere or regret!!!!