SumUp Reviews in October 2026: User Ratings, Pros & Cons

Built in obsolescence, a scam!

Built in obsolescence! I had a reader and account for years, and today my reader decided to lock me out. Once that happens, the reader is dead and if it’s over 12 months since you bought it you have to buy a new one - at £46! What a scam. Customer service as others have said is a loop that sends you back to a bot and is useless. They don’t care about loyal customers - they’re happy to leave small businesses without a card reader to take payments (their solution ‘oh but you have payment ...

Absolutely hopeless

Absolutely hopeless. All I want to do is use my card reader to raise money for charity at my firm. But no they have closed my account because I won’t send them a copy invoice which could leave my company open to fraud. They won’t talk to you on the phone. Now have money on account which I can’t access depriving a charity. P*** poor!!

Absolutely hopeless

Absolutely hopeless. All I want to do is use my card reader to raise money for charity at my firm. But no they have closed my account because I won’t send them a copy invoice which could leave my company open to fraud. They won’t talk to you on the phone. Now have money on account which I can’t access depriving a charity. P*** poor!!

Very poor customer service

Very poor customer service Have been using sum up since the past 4 years and recommended their service to other businesses. Following a "Device is blocked " issue, I sent an email to customer services on 12/06/23 and received a reply that I would receive a replacement machine as it was still in warranty. They took our delivery address and confirmed that a replacement would be sent out. The following day on 13/06/23 received an email from a different person that the device was no longer ...

Number one in the market

I have used a couple of company's to deal with my card payments and I have to say sumup are number one Full customer support and the app gives you full control of your account

Built in obsolescence, a scam!

Built in obsolescence! I had a reader and account for years, and today my reader decided to lock me out. Once that happens, the reader is dead and if it’s over 12 months since you bought it you have to buy a new one - at £46! What a scam. Customer service as others have said is a loop that sends you back to a bot and is useless. They don’t care about loyal customers - they’re happy to leave small businesses without a card reader to take payments (their solution ‘oh but you have payment ...

Appalling customer service

Have just received my solo + printer and can’t get the printer to work. Contacted customer service and Lori was extremely unhelpful. She made no effort to understand the problem (which is very straightforward) then terminated the chat knowing that it had not been resolved. During the chat she seemed to have a standard script to follow which took no account of the actual problem. I am absolutely disgusted with Sum Up’s customer service and would not recommend this product to anyone.

Don’t trust SumUp

When opening the account they said it would take minutes to check your ID. After a week I contacted them to find out what the delay was? It took a while to get any sense out of anyone until finally I was told they had sent me an e-mail to which I had not responded - told them I had not received an e-mail but they insisted they had sent it. Well it arrived while talking to them and when I took them on about it they admitted they forgot! Nothing worse than a company telling lies - can’t ...

Don’t trust SumUp

When opening the account they said it would take minutes to check your ID. After a week I contacted them to find out what the delay was? It took a while to get any sense out of anyone until finally I was told they had sent me an e-mail to which I had not responded - told them I had not received an e-mail but they insisted they had sent it. Well it arrived while talking to them and when I took them on about it they admitted they forgot! Nothing worse than a company telling lies - can’t ...

Appalling customer service

Have just received my solo + printer and can’t get the printer to work. Contacted customer service and Lori was extremely unhelpful. She made no effort to understand the problem (which is very straightforward) then terminated the chat knowing that it had not been resolved. During the chat she seemed to have a standard script to follow which took no account of the actual problem. I am absolutely disgusted with Sum Up’s customer service and would not recommend this product to anyone.