SumUp Reviews in October 2026: User Ratings, Pros & Cons

SImple Process

SImple process, paid for the card reader. Registered the account online, logged in to the card reader and could take payments same day.

1st card reader was only in use for 10…

1st card reader was only in use for 10 months before failing to work. 2nd Card reader lasted 3 months! Not dropped, not exposed to heat/cold/rain. Kept indoors. SumUp refused to replace and claimed the software error was our fault! Simply used for intended purpose. Keep away.

Terrible service

I bought a sumup pos lite system and till draw which cost a lot when I started my buissness. All I needed was a discount button and gift voucher payment. I was told I needed a different till, this would of cost me £70 a month just for 2 buttons as they wanted me to upgrade. Non of this was explained when I bought the original system. Their charges are expensive, there is many cheaper options out there. Don't get caught in with them. There customer service is appalling and only contact you ...

AVOID THIS COMPANY AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS They block your device after the warranty runs out then blame you for it, mine was blocked after doing an update that they had requested I do. No customer service at all, even when you ask to speak to a manager you get told managers do not take calls and will not speak to customers! Absolute disgrace. Closed my account with them and done the only thing their device is worth and smashed it to bits and put it out with the rubbish!!

Great product, needs improving

A truly great product and good customer service BUT why you cannot print a receipt on your Solo machine when using the app seems to me to be indicative of a system that needs commonsense improvements. You can work around it, but it is a truly painful experience and most customers do not have the patience - and I cannot blame them.

Terrible terrible terrible!!!!

Terrible terrible terrible!!!! Avoid using sumup, they are completely useless. It's taken over a week to try and register my profile and each time their support team just can't help. Latest advise is to close profile and start again but I can't use my existing email. Hopeless

Identification clearance delays

After satisfactory service for a once a year 2 week charity event, this year I am blocked out of my account because the 'on-boarding team' have taken over 2 months to clear my identification. I have called the support team 10 times in the last 4 days and got nowhere (no escalation process it would seem).My event this year is ruined (merchant MEERL3KH)

Don't use Sumup card…

Sumup is good for accepting card payments only. Only for that nothing else! Be careful if you you use their MasterCard for shopping because you have no protection from them. I had one transaction from Costco that was double charge. After the conversation with Costco they said that the money is back on the card and I should ask Sumup for the charge back. I sent to many emails with the asked evidence to them with no effect! I never received my money back! Another time I used the card online ...

Awful awful customer service

Awful awful customer service, no help whatsoever, they have my money and I can't transfer it because of a technical error...... they have lost my business for sure Will email the regulatory body to inform them

Avoid at all costs

Please don't put yourself through the ordeal of attempting to be a SumUp customer. I can't work out if the chat function is AI or just people who don't care/understand what you want. I gave up trying to register the machine in the end and went elsewhere.