SumUp Reviews in October 2026: User Ratings, Pros & Cons

Don't waste your money buy Square instead

The Club I do the accounts for bought Sumup POS system to use in their bar and bitterly regretted it. Difficult to set up but most of all the Reports are very limited and the format is next to useless. It just exports info to Excel and leaves you do all the hard work to get any useful management info, made more difficult by the fact that it transposes the month and day of the date, which you then have to go through and correct before being able to sort by date. Utterly, utterly useless. ...

Have had no issues with the service.

Have had no issues with the service. Making additions which makes my business easier.

Really really bad experience

EDIT: I was informed in response 2 days ago that I would be hearing from them by email - I have had no communication. I'd advise any limited company to steer well clear of SumUp. I'd give it zero star rating or less if possible. Their "Onboarding" process is lengthy and for a financial service supplier do not appear to have a standardised verification procedure in place. Instead, it seems to be a completely ad-hoc method that is confusing, unprofessional and time-consuming. When you ...

What kind of company is this that hold…

What kind of company is this that hold your money for over a week without caring about people cost is a joke . You can call 100 times not the answer will be we are dealing with it . Should not have license to authorise payment is a joke . FCO need to be aware Merchant is: MCDYVZ2T

Good

Although there were some issues these eventually got resolved by the support team. It was easy to open, did not waste my time, and fulfills the functions that are advertised.

Very easy to set up account and the…

Very easy to set up account and the item arrived on time

If I could give 0 stars I would! Money kept from me for 5 months!

I am writing this review with utmost outrage and disappointment to express my deep dissatisfaction with Sumup, the company that claims to make business transactions easier. However, my personal experience with Sumup has been nothing short of a nightmare, as they have continuously frozen my funds for the past five months, rendering me unable to withdraw the money that rightfully belongs to my reselling business. As a reseller catering to high-profile individuals, substantial amounts of ...

Terrible Customer Service

Terrible Customer Service. I wish I had read these reviews! I received my new Solo machine, turned it on and the charging cable does not work. I messaged customer service to request a replacement. They don’t replace them apparently (even though it’s arrived faulty). They’ve told me to buy my own cable. Shocking behaviour, very very disappointing!

If I could give 0 stars I would

If I could give 0 stars I would. I've asked for return address as I don't want the machine anymore. Its unused, only had a week. They refuse to give me the return address so have no way of returning. I will even pay recorded return i just need return address. Don't use this company you WILL HAVE ISSUES.

Absalutly shocking service.

Absalutly shocking service. The device doesn't work and nobody wants to help. I'm leaving and going to a company which works and cares.