SumUp Reviews in October 2026: User Ratings, Pros & Cons

Took my money, blocked my account and ran. No support.

Registered for card reader as an individual (not business). They took my money, told me they couldn't actually provide the service to me (understandable since im not a business - thats fair enough), blocked my account, dispatched the card terminal anyway and didn't automatically refund me. Cant live chat without an account and no phone/email listed on their website. I have used the sales form, but if that doesnt work, will likely need to do a card charge back. Hard avoid for personal use ...

Good rates, decline in customer service.

I have been a business customer with SumUp since 2018. Through word of mouth, and due to my love of their products (terminals, POS, invoices, links) I signed up two of my businesses to SumUp and referred many connections who bought terminals too. Unfortunately, now that the company has grown so rapidly, and expanded its product range, I have noticed a steep decline in the quality of customer service. I have not been able to resolve any issues in the past 12 months via live chat or phone ...

SumUp hardware is modern but features are poor

SumUp hardware is modern, simple and forward thinking . . . That’s where it’s ends I’m afraid. I have just moved from Zettle to SumUp and it’s been a terrible mistake. The app really lacks simple features like the ability to change the size of the item tiles (it’s currently feels like those with sight problems are being discriminated against!)! The ease with which to process discounts is not there and the interface just lacks features. The back office portal has the most basic reporting ...

No attempt to solve an issue!

Overall I was happy with the app even if it has a few little issues. The thing that's led to a 2 star review is a big issue that was raised with customer support. I came across a problem with the app and when raised with customer support, I was basically told that they know about it and they aren't going to solve it. That I would just have to deal with it. The issue in question is going to cause massive problems for the way my store is ran through the app. For that reason it has earned 2 ...

Customer service has dried up on a chargeback request

I wrote a review a while ago regarding a chargeback request I made against a fraudulent company. Well, here I am months later and not only have I not received my chargeback, but all customer service seems to have dried up. I have ben sent multiple emails asking for the same information over and over and over again. Still nothing. The chargeback is for £30ish...!!! As a small business, I cannot afford the risk of using a banking company who is not supportive in these matters and who makes ...

Great company

Great services, nice interface, easy customer service. I think they only miss the consumer/non-business part and to provide more banking services (transfers, top-up cards, etc)

DO NOT BUY

DO NOT BUY! Apparently your device can be blocked if you don't use it for a long time. Who knew? I certainly didn't! Without a receipt I was basically informed that they could do nothing for me and that my device was completely useless!! So it's going in the bin, even though it hasn't got a scratch on it and would be in perfect working order if they hadn't decided to block it for reasons only known to them. What a waste of time and money that was! To top it all off the customer support is ...

Happy customer/great company

Been using sumup for a long time now and really happy and are excellent and quick in providing support if I have any issues or need advice etc

Sumup is the best

Thank you for helping me to update my phone number ! Best regards, Cristian Balascan.

My SumUp Solo only worked once

I purchased a Solo in March '22 but did not use it until November '22. It was carefully packed in its original box and kept within a larger box where it was not touched again until July '23. I took it out to charge it ready for use at the weekend and found it was broken "because it should have been kept regularly charged". Apparently a common fault but not one they notify us of. Very disappointed with the product and lack of customer care.