SumUp Reviews in October 2026: User Ratings, Pros & Cons

£240 Cheaper than Dojo

I've used SumUp for 3 years without any major issues. As I am opening a new business I thought it time to review the competition. I looked at 4 others and SumUp was by the far the most competitive once the machine was purchased. For me with £50k sales from 2,500 customers it was £240 cheaper than Dojo the most expensive. I'll be sticking with SumUp for my new business.

Sumup had a chargeback request on me…

Sumup had a chargeback request on me for £230! I queried this and was told a customers bank requested it and for me to send proof of what the payment was for, I did this straightaway (it was a family of 4 staying in my b&b for 2 nights) sumup came back to me saying that the customers bank still requested to charge it back and if I wanted to contest it would cost me £500! I contacted the guest direct myself who was requesting this charge back and the outcome was she wasn’t sure what the ...

SumUp Closed my account without a valid reason!

I Just received an email from SumUp that they closed my account! No explanation! No valid reasons! All they ask is to send my device back!

A Disastrous Encounter with SumUp: Unresponsive, Outdated, and Unreliable

I'm writing this follow-up review to shed light on the utter disappointment and frustration I've experienced with SumUp, a payment processor that has proven to be nothing short of a nightmare. As a seasoned professional with a comprehensive understanding of retailing and business, including a history of managing and supervising large teams of Help Desk agents, I can say with certainty that my interactions with SumUp have been among the most disheartening I've ever encountered. Never before ...

A Disastrous Encounter with SumUp: Unresponsive, Outdated, and Unreliable

I'm writing this follow-up review to shed light on the utter disappointment and frustration I've experienced with SumUp, a payment processor that has proven to be nothing short of a nightmare. As a seasoned professional with a comprehensive understanding of retailing and business, including a history of managing and supervising large teams of Help Desk agents, I can say with certainty that my interactions with SumUp have been among the most disheartening I've ever encountered. Never before ...

Where is my card reader?

Ordered a card reader 3 weeks ago and no sign of it. My initial emails were met with.. you'll receive tracking information within two days.. and still nothing. Now they don't reply to emails at all. An online chat told me there had been a technical issue and I'd receive tracking information within two days. All very familiar and...nothing. Now I just want my money back Now a week later and despite the warm words no direct contact from sumup or any sign of the refund

Where is my card reader?

Ordered a card reader 3 weeks ago and no sign of it. My initial emails were met with.. you'll receive tracking information within two days.. and still nothing. Now they don't reply to emails at all. An online chat told me there had been a technical issue and I'd receive tracking information within two days. All very familiar and...nothing. Now I just want my money back Now a week later and despite the warm words no direct contact from sumup or any sign of the refund

Device blocked

"Device blocked, please contact support" message. Nothing special happened, the customer just tried to pay with his card. Never fallen or dropped, battery is okay. Very unpleasant experience as I thought it is reliable and Sumup earns enough from the percentages...

Device blocked

"Device blocked, please contact support" message. Nothing special happened, the customer just tried to pay with his card. Never fallen or dropped, battery is okay. Very unpleasant experience as I thought it is reliable and Sumup earns enough from the percentages...

Dreadful customer service, again

Great all the time everything is ok. Dire when it isn't. This is my second experience of trying to get somewhere with customer services and spending time and energy chasing my tail. Similar to what others have said, account suspended without warning (goodness knows what I would have done if it had been essential to my business). Have to send confidential documents to re-activate account but am given no secure way to do so (hilariously I would be able to do this through their portal had the ...